The Project Support Officer will work within the National Criminal Intelligence System (NCIS) Partner Adoption and Experience team to deliver support to both internal and external stakeholders. The key duties of the position include Provide support to internal and external stakeholders through the identification, development and implementation of business initiatives and system-based projects. Act as a routine contact point for user requests, assist business managers and team members to inform stakeholders and management of customer requests, manage customer expectations and provide assistance, advice, guidance and training for users. Assists business managers with general administration and stakeholder relationship management. Effectively communicate with stakeholders to assess needs, resolve issues and educate others where required. The role has a degree of autonomy and is performed in conjunction with their peers, subject matter experts, and business and technical staff. YOUR SKILLS AND CAPABILITIES We invite applications from people with the following experience, skills and attributes: Demonstrated experience in building and maintaining relationships with internal and external stakeholders through verbal and written communication. Ability to support meetings and committees, and undertake administrative duties as required. Assist in identifying, developing and implementing continuous improvement of business processes, to ensure efficient and effective business operations. Ability to collaborate and contribute to a positive workplace culture within the Agency. Organisational and time management skills, including the ability to manage competing and changing priorities. Demonstrated experience in Microsoft applications and the ability to quickly learn new IT systems and applications. Ability to perform general administration support activities including management of an inbox and maintenance of a stakeholder engagement calendar that details events and other priority dates.
