Company: Mercer Description: We are seeking a talented individual to join our Change & Transformation team at Mercer. This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least two to three days a week in the office. Change Manager – 12 Month Fixed Term Contract The Change Manager will be responsible for leading change management deliverables on projects within our Change & Transformation Portfolio. This role will involve developing and implementing a comprehensive change management and communications strategy, engaging stakeholders, assessing change impacts, driving adoption and readiness to achieve successful project outcomes. We will count on you to: Identify impacted stakeholders and understand the change from current to future state Develop a change management plan, implement the change management plan, and review and revise change management plan as required Develop and consistently apply change management approaches Monitor change management progress, addressing and adapting as required to deliver outcome Ensure all change management activities are completed by the specified deadlines. Develop and deliver effective communication plans and training programs to ensure stakeholders are informed and equipped to embrace and adopt the change. Tailor communication and training materials to different stakeholder groups. Assess stakeholder’s readiness for change and develop strategies to enhance adoption and minimise resistance. Provide guidance and support to project teams and stakeholders throughout the change process. Serve as a change leader and advocate, promoting a culture of change readiness and continuous improvement. Work in collaboration with other Change Managers and Business Change Leads to deliver ‘fit for purpose’ change activities Ensure change governance is prioritised by completion of approvals and raising change risks when necessary What you need to have: Superannuation legislative or regulatory change experience (must have) A minimum of 5 years’ experience in professional services organisation or professional customer services (ideal). Demonstrated experience as a change manager, leading change management efforts for projects (must have). Strong knowledge of change management methodologies, tools, and best practices (must have) Excellent verbal and written communication Excellent time management skills Excellent analytical and problem-solving skills, with the ability to identify and mitigate risks and drive effective decision-making Demonstrated stakeholder management capabilities Ability to work effectively across the multiple stakeholder groups Self-motivation with initiative, energy and drive to succeed Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities About us: Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
