Client Engagement Hub Coordinator Are you the kind of person who thrives in the middle of the action? Do you enjoy structure, process, change and the satisfaction of keeping a fast-moving environment running smoothly? Nextt has a NEW ROLE as a Client Engagement Hub Coordinator to join our centralised Client Engagement team – the engine room behind a seamless, high-quality experience for every client who enters our service. This is a hands-on, workflow-driven role for someone who can think on their feet, stay calm under pressure, and juggle competing priorities without missing a beat. If you love efficiency, follow-up, and delivering excellent service, this is your next step. Why This Role Matters As a Client Engagement Hub Coordinator, you will manage a rotating set of workflows, support client onboarding, carry out portfolio caretaking, coordinate DSW recruitment activities, and ensure every enquiry is moved forward with accuracy, speed, and care. You’ll work across inbound and outbound channels, triaging enquiries, progressing leads, reviewing documentation, and ensuring every task is completed within our service expectations. You’ll be part of a high-performing team who rotate workflows fortnightly and collectively support regional teams across Australia. This role keeps the entire client journey moving. No day looks exactly the same, and your ability to plan, organise, adapt, and execute will directly shape client outcomes. Why Join Us? Nextt is one of Australia’s leading disability service providers. Our Client Engagement Hub is a central function that supports national operations, drives exceptional client experience, and ensures our clients receive the right support at the right time. Be part of a passionate team that truly makes a difference Enjoy career growth opportunities in a fast-growing, values-driven organisation Ongoing training, development, and support – we want you to thrive A workplace that listens to your ideas, celebrates wins, and has your back Hybrid workplace (3 days in office, 2 days from home) What You’ll Be Doing Respond to enquiries from clients and referral partners across phone, email and web Progress new leads, schedule intake meetings and support onboarding Manage multiple workflows simultaneously and complete tasks within SLAs Conduct portfolio health checks, incidents follow-ups and documentation reviews Use trackers, CRM systems and SOPs confidently (Salesforce and Carelink advantageous) Support DSW recruitment activities and be the key contact for allocated DSWs Gather information, clarify expectations and follow up shift notes Maintain high data accuracy across all platforms Contribute to process improvement and workflow efficiency Who We’re Looking For You are a natural organiser with strong planning and coordination skills. You thrive in environments where the pace is fast and the expectations are clear. You bring: Experience in contact centers, centralised operations, intake teams, health service admin or similar workflow-driven environments. Strong Workflow & Task Management Proven ability to manage competing workflows High accuracy, strong follow-through and excellent organisation Comfortable working in fortnightly workflow rotations based on demand Confident system user with strong tracker, CRM and SOP discipline Agile & Comfortable With Change Can pivot quickly as demand shifts Thrives in a dynamic, structured and centralised operations environment Confident Communication Clear, professional communication with DSWs and internal teams Comfortable being the key point of contact for allocated DSWs Able to explain tasks, clarify expectations and chase required information Knows when and how to escalate Supports DSWs without taking on HR or line management responsibilities Problem Solving & Critical Thinking Spots missing information early Identifies risks and troubleshoots onboarding issues Makes sound decisions and escalates at the right time Efficiency & Process Mindset Loves structure, checklists and SOPs Looks for ways to streamline processes and reduce duplication Helps maintain consistent, high-quality workflow standards Customer Service Understands what good service looks like in disability and NDIS settings Professional and responsive with families, internal teams and referral partners Accountability & Ownership Gets things done and takes responsibility for outcomes Strong follow-up, follow-through and commitment to timely completion Apply Today! Got questions? Reach out to Christina Katopodis our Corporate Recruitment Partner at ckatopodis@nextt.com.au Nextt is an inclusive employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
