Overview: Are you a proactive and organised professional passionate about supporting meaningful work? We’re seeking a Maintenance Service Coordinator to coordinate maintenance and refurbishment activities across residential and service facilities on behalf of a respected not-for-profit. This position offers a rewarding opportunity to combine your coordination and systems skills with a strong sense of purpose — ensuring properties remain safe, compliant, and comfortable for residents and stakeholders. This opportunity will initially commence on an immediate temporary capacity, but should you fit in and shine, it will lead to permanent status! You will work in a collaborative and supportive team environment and interact broadly across the business with various stakeholders. Key Responsibilities: In this busy role, you will be part of a centralised customer service team that responds to service requests. Your key responsibilities will include: Coordinating day-to-day maintenance operations , including triaging requests, issuing work orders, and ensuring timely completion through the Computerised Maintenance Management System (CMMS). Liaising with internal teams and contractors , ensuring smooth communication between maintenance staff, property managers, and residents. Obtaining and reviewing quotations to ensure best value, appropriate methodology, and adherence to compliance requirements. Monitoring refurbishment projects , tracking progress against timelines and action plans in collaboration with the maintenance and property teams. Overseeing CMMS workflows , ensuring accurate logging, reporting, and data integrity across maintenance activities. Managing contractor performance through regular reviews, KPI tracking, and compliance monitoring, promptly addressing any non-performance issues. Processing invoices and supporting financial administration for reactive, preventative, and project-based works. Supporting continuous improvement , assisting with procedure reviews, data analysis, and software enhancements as a system subject matter expert (SME). Providing administrative and reporting support , including preparing agendas, taking meeting minutes, and producing performance reports and analytics. About You We are looking for a team player who is confident working autonomously but ready and able to help others when required! To succeed in this role, you will bring: Experience in customer service in maintenance coordination, facilities management, or property administration from an office environment. Strong organisation and communication skills , with the ability to manage multiple tasks and priorities. A solid understanding of contractor management, SLAs, and compliance requirements . Confidence in using CMMS or other maintenance software to track, analyse, and report on performance. A collaborative and empathetic approach , aligned with the values of a not-for-profit organisation supporting our community. What We Offer This is a purpose-driven role where your work directly supports people in need. A supportive and inclusive team culture built on respect and collaboration is available. You will work alongside other Maintenance Service Coordinators, on-site Maintenance Officers and a broad range of stakeholders. A comprehensive and thorough onboarding is available - initially office-based, with hybrid working on offer once accomplished. Opportunities for professional development and growth within a stable organisation. Commencing at short notice, this opportunity will see you commencing initially on a temporary capacity. If you successfully transfer permanently, you will open yourself to receiving competitive salary packaging options available to maximise your take-home pay. If you want to make a meaningful difference every day, apply today! Please note that a Working With Children's Check, Police Check, and reference checks will be undertaken. (It will be advantageous if you already possess them). Apply now to be part of a team that values integrity, compassion, and excellence in service delivery.
