Dependency Support Coordinator Full time, permanent role Geelong office location, with flexible hybrid working (3-day office attendance required per week) Offering a competitive starting base salary of $106,000 per annum plus super and benefits Help improve the everyday, every day Right now, we’re seeking a Dependency Support Coordinator who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone who’ll bring their authentic selves to work, stand up for what’s right, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners. Find out more about our shared purpose , and what drives every one of us. About the role As a Dependency Support Coordinator, you will manage a portfolio of dependency claims, ensuring entitlements are assessed accurately and services delivered in line with legislation and policy. You’ll work directly with clients and their representatives during difficult times, balancing compassion with the need to make informed, defendable decisions. This role calls for maturity and sound judgment, with a strong focus on delivering exceptional client outcomes while contributing to continuous improvement and team success About the Team This role sits in the Onboarding, Income & Dependency branch within the Service & Operations group, working in a close-knit, high performing team that takes pride in delivering exceptional client experiences. This award-winning team has a culture built on collaboration and shared purpose, supporting one another through complex and emotionally demanding work while celebrating success together. You will be supported by a manager who values autonomy and independence, giving you the space to grow and make confident decisions, while ensuring guidance and support is available when needed. What we’re looking for Empathy and Resilience You build trust and understanding with clients during challenging times, demonstrating compassion while maintaining professionalism. You remain composed under pressure and apply policy and legislation consistently. Ability to have difficult conversations You’re confident and respectful when navigating sensitive discussions, ensuring clarity and care in every interaction. You can manage emotionally charged situations with professionalism, maintaining focus on outcomes while supporting clients through challenging circumstances. Strong decision-making and problem-solving skills You can interpret complex legislation and policy, make defendable decisions and balance client needs with scheme objectives. You approach problems with a structured mindset, considering multiple perspectives to deliver fair, consistent, and timely outcomes. Level up your career. Apply now. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a face-to-face interview. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Joshua Jesson at joshua_jesson@tac.vic.gov.au for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Monday 24 November 2025. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au . If over the phone is better for you, our number is 5225 7500. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website . This role will require you to have a valid Working with Children Check. A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP) Please note, labour hire staff who are employed by a recruitment agency to work at the TAC will be eligible to apply.
