Job Description Warmly welcome and assist guests upon arrival, including luggage handling and escorting to guest rooms. Provide detailed information on hotel facilities, services, and local attractions to enhance the guest experience. Maintain the cleanliness, orderliness, and presentation of the hotel lobby and entrance areas at all times. Address guest inquiries promptly and professionally, ensuring any complaints are resolved efficiently or escalated as necessary. Uphold the highest standards of personal grooming and professional conduct, reflecting the hotel’s luxury brand image. Collaborate seamlessly with hotel departments to ensure smooth operations and exceptional guest service delivery. Strictly adhere to all occupational health, safety, and environmental policies, reporting hazards and incidents immediately. Participate actively in all training, meetings, and safety initiatives to maintain a safe and welcoming environment. Demonstrate commitment to the hotel’s environmental sustainability goals, including energy conservation and waste management.
