Job Description Step into the world of refined hospitality as our Club Millésime All Rounder. Be the face of Sofitel’s signature luxury experience, delivering heartfelt service, anticipating every guest’s need, and creating truly memorable experiences from arrival to farewell. Deliver personalised, seamless, and sophisticated service at all times. Anticipate guest needs and respond promptly with care and attention. Work collaboratively to uphold Sofitel’s high service standards. Provide warm, efficient check-ins and check-outs with a personal touch. Accurately update guest details and preferences for future stays. Maintain precise control of guest and hotel accounts. Communicate effectively with all departments to meet guest needs. Handle calls professionally, offering quick and helpful responses. Promote hotel facilities through confident upselling and product knowledge. Complete daily checklists and report follow-ups to the leadership team. Stay informed of daily updates, VIP arrivals, and special requests.
