Company : Hastings Deering (Australia) Ltd Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER. We’re looking for an experienced Equipment Specialist join our team in Rockhampton. This is a Permanent, Monday to Friday role. You will have a primary focus on Hydraulic Mining Shovel / Electric Rope Shovel and Dragline supporting our Rolleston Mine. What you’ll be doing: As an Equipment Specialist at Hastings Deering, you will: Understand the customers weekly, monthly & yearly maintenance & production plans to identify areas of potential improvement. Provide customers with trusted, relevant Technical Support and a single point of contact to access further Dealer and OEM services as required. Scheduled inspections to assist customers prevent premature failure and costly downtime. Deliver accurate reporting of equipment downtime event data into the relevant platform. (AMT). Ensure accurate component forecast data in AMT is up to date & validate for future shut-down demand / opportunities. Reporting relevant commercial insights into the Customer Relationship Management tool (CRM) for parts and service demand planning. What you’ll need Minimum 5 years’ experience in a similar customer facing role. A tertiary qualification in Engineering, relevant trade qualification or strongly demonstrated industry-related technical acumen is essential. Demonstrable experience in establishing and maintaining mutually beneficial customer relationships. Experience in the mining, mining services or heavy equipment industries Intermediate parts product knowledge and a strong familiarity with the prime product fleet to be managed. A sound understanding of Hastings Deering and Caterpillar support systems or similar would be advantageous.
