Job description Summary of the position and its responsibilities The RTO Team Leader of the Gowrie Training Centre (GTC) is responsible to the Professional Learning Program Leader and the Chief Executive Officer of Gowrie SA. The RTO Team Leader is responsible for ensuring the functions and processes of the RTO component of Gowrie SA operate in accordance with policies and practices, to promote the development, implementation and monitoring of high quality training and assessment and to ensure the continuation of the Gowrie Training Centre as a registered provider of accredited courses by maintaining appropriate standards of delivery, assessment and learning facilities. The RTO Team Leader will also contribute to the efficient and effective operation of the GTC through the development of promotional strategies, working within and ensuring compliance of RTO functions including record keeping, reporting, and ensuring the provision of a high quality and responsive service to learners. Special Conditions Some out of hours work may be required. Some interstate and intrastate travel may be required. Statement of Key Responsibilities The Gowrie Training Centre RTO Team Leader has the following duties and responsibilities: ASQA Compliance/policies Keep up to date with ASQA legislative and regulatory requirements and changes to endorsed training packages and analyse implications for Gowrie SA RTO programs. Support the Professional Learning Program Leader to cooperate in the conduct of regulatory audits, access to information, retention of records and in keeping registering authorities informed of changes to Gowrie Training Centre RTO status in consultation with Professional Learning Program Leader. Review and analyse feedback from learners, employers and facilitators and develop continuous improvement strategies as required in consultation with the Professional Learning Program Leader. Implement and monitor systems to ensure storage of archive records in accordance with the Gowrie Training Centre records retention policy. This is to include arrangements to back-up electronic data into a secure server. Report non-compliance with legislation or Gowrie RTO policies and procedure immediately to the Professional Learning Program Leader. Gowrie Policies Implement and monitor compliance with the Gowrie Training Centre version control system to ensure documents being used in the delivery of services are the most current and approved version. Always strive to minimise waste in the planning and usage of resources. Update activities and materials with sector expectations and training package requirements in consultation with the Professional Learning Program Leader. Apply policy and relevant legislation with regards to confidentiality and privacy. Learner Equity Distribute pre-enrolment information to individuals or referral agencies as required. Review LLN requirements of qualifications and suitability of learners enrolling. Create an environment that supports and encourages equitable treatment and behaviour from all learners and those contributing to learning and assessment. Facilitate learner access to their records on request. Monitor training and assessment services to remain aware of the quality of services being delivered and the satisfaction of learners and employers. Responding to administration enquiries and complaints in liaison with organisation grievance policies and the Professional Learning Program Leader. Maintaining high customer service and responsiveness in all areas of administration including acting on or providing recommendations to the Professional Learning Program Leader of feedback from learners, service users, facilitators, etc. Oversee the learner enrolment applications and learner administration during the enrolment process including allocation of learners to qualification cohorts. Raise and maintain learner files in accordance with Gowrie RTO records management requirements. Conduct periodic audits on learner records to ensure their accuracy and integrity. Apply policy and relevant legislation with regards to confidentiality and privacy. Monitor the safety of staff and learners at all times. Always put the safety of staff and learners before any other priority or activity. Work in consultation with facilitators to ensure the needs of each learner are respected and adjustments made to training and assessment to accommodate the needs of individuals without compromising the integrity of the desired outcome. Work in consultation with facilitators to ensure the RTO delivers services that focus on the individual learner in relation to identifying and meeting learner’s individual needs. Work in consultation with facilitators and the Professional Learning Program Leader to ensure the RTO delivers and coordinates training in accordance with the requirements of the training strategy using training methods that are engaging, build on existing knowledge and skills and support long term learning. In consultation with the Professional Learning Program Leader, ensure required resources are available for delivery of training and assessment strategies. Assessment Ensure the RTO conducts assessments in accordance with the principles of assessments and the designated assessment strategy. Ensure cohort facilitators are meeting their requirements regarding learner assessments, record requirements, competency completions and program delivery in consultation with the Professional Learning Program leader. Lead the moderation process in consultation with the Professional Learning Program Leader. Supervision of VET Facilitators Ensure Gowrie SA RTO facilitators are aware of and adhering to Gowrie SA RTO policies Conduct staff inductions and training for RTO activities to ensure staff are aware of obligations and responsibilities with regards to legislation and compliance with the NVR RTO Standards. Make recommendations to the Professional Learning Program Leader and CEO regarding plans and resources. Undertake regular updates with all RTO staff to update them about regulatory and legislative requirements in consultation with the Professional Learning Program Leader. Establish arrangements to maintain an equitable working environment for all staff. The Gowrie Training Centre environment should be free from discrimination and harassment and respect the rights and choices of individuals. WHS Provide arrangements to ensure a safe working environment for all learners. This is to include a deliberate process of hazard identification and assessment as part of the organisation’s WHS sub-committee, and to ensure improvements and control is effective. Workplace safety is the highest priority and takes precedence over all other considerations. Reporting & Cost Effectiveness Maintain a systematic approach to the coordination of operations. Collect, analyse and act on relevant data for the continuous improvement of RTO functions in consultation with the Professional Learning Program leader. Monitor information management arrangements to ensure Gowrie Training Centre has a records and data management system that guarantees access, integrity and accuracy. Monitor and review learner progress, retention and competency completion including impact on the RTO budget and operations in consultation with the Professional Learning Program Leader. Contribute to a systematic approach to continuous improvement. This includes identifying opportunities for improvement and acting responsively to implement agreed improvements. Contribute to Gowrie RTO operations to ensure they are in line with regulatory requirements including data collection and reporting. Support the administration team to work within the Gowrie SA and RTO policies and procedures for learner records and data management in consultation with the Professional Learning Program Leader. Support the administration team to work within the Gowrie RTO version control system to ensure documents being used in the delivery of services are the most current and approved version. Supporting the Professional Learning Program Leader and CEO including report writing, general administration, coordinating events and other tasks as required. Liaise with Gowrie Training Centre administration staff to coordinate the flow of documentation to ensure learner records and operational data is kept accurate and up to date. Provide leadership and support to cohort facilitators including ensure appropriate dates are established for new learner groups, managing workflow, ensuring learners are progressing through qualifications at satisfactory rates, minimising learner withdrawals, ensuring learner records and data are kept up to date and verifying assessments undertaken. Draft correspondence on behalf of Gowrie Training Centre as required. Assist staff with administrative enquiries and with completing Gowrie Training Centre forms and applications. Relationships & Partnerships Contribute to the building of cooperative partnerships with community organisations. Implement and monitor arrangements to engage with the education and care sector to ensure training and assessment services are aligned with sector requirements in partnership with the Professional Learning Program Leader. Liaise with Gowrie Tasmania Training Centre Manager and any other partner organisation for which Gowrie SA is the auspicing RTO to support compliance and innovation in RTO practices. Provide input into and support the development and implementation of RTO promotion and marketing materials in liaison with Professional Learning Program Leader, Marketing Officer and Administration Program Leader. This is to include the approval of the use of the NRT Logo. Participate in consultation forums that may impact on GTC RTO operations. Maintain relationships with key stakeholders. Person Specification : Essential Minimum Requirements Educational/Vocational Qualifications TAE, TAA or Certificate IV - Workplace Training and Assessment with willingness to upgrade to current TAE qualification Appropriate qualification in Children’s Services/Early Childhood/Teaching or equivalent Person Abilities/Aptitudes/Skills Perform duties in an ethical and professional manner that supports an inclusive environment that is free from discrimination and harassment. Ability to communicate effectively verbally and in writing with a wide range of people to achieve required outcomes Ability to work independently and as a member of a team Ability to analyse information, evaluate alternatives and pose solutions Ability to determine priorities, and achieve identified outcomes within time lines Ability to develop and monitor project plans Ability to coordinate, develop, deliver and evaluate training programs Ability to prepare written materials suitable for publication Undertake own professional development activities to continue to develop competence and currency of skills and knowledge in consultation with the Professional Learning Program Leader. Model ethical and professional behaviour to set the benchmark of these qualities for staff and others. Liaise and communicate with Gowrie SA staff. Experience Leadership and/or project management experience Experience working in an RTO environment Experience meeting key performance indicators and milestones Experience in development and delivery of accredited training programs Experience working within the children’s services sector Knowledge Knowledge of adult learning principles Knowledge of early education and care, curriculum, assessment, observations and other topics related to quality provision of education and care services Knowledge of access and equity principles in training Person Specification: Desirable Characteristics Experience Experience working in a outside school hours care/ childcare/preschool environment Experience in development and delivery of training, packages and assessment Experience in flexible training delivery Knowledge Knowledge of Children’s Services in SA Knowledge of Workplace Health and Safety principles and practices
