About the Role:  As the Systems Coordinator â Events , you will play a key behind-the-scenes role in managing the set-up and configuration of CPA Australiaâs events and learning activities â including webinars, workshops and other professional development offerings â within our Event Management System (EMS), Microsoft Dynamics CRM and mobile apps.  This is not an event planning or IT development role. Itâs a systems-focused position that ensures events are built, configured and maintained accurately within our digital platforms, enabling a seamless experience for members and staff.  The key focus of this role is to maintain a strong understanding of the processes and procedures involved in delivering CPA Australiaâs events through the Event Management System. This includes identifying opportunities for process and system improvements, analysing and resolving issues in collaboration with internal stakeholders, liaising with event owners and staff across CPA Australia, testing system enhancements, and documenting all relevant processes and procedures.  Your key responsibilities include:  Accurately manage product configuration and maintenance across multiple systems to enable the purchase and delivery of events and workshops Troubleshoot and resolve issues with event set-up, contributing to the ongoing improvement of processes Conduct quality assurance of products and data, and identify opportunities for system improvements Perform user acceptance testing (UAT) for new or updated functionality Develop and maintain clear, concise process and procedure documentation in line with Quality Management System (QMS) requirements Support the development and implementation of system enhancements and related projects Provide advice and guidance on product functionality and system use to other business units as required Build and maintain strong relationships with internal and external stakeholders, including event owners across CPA Australia, Member Experience, Member Administration, Technology and Digital Solutions teams, external suppliers and customers  This opportunity is a fixed term contract to March 2027   About You:  You are detail-oriented, tech-savvy and enjoy solving problems through systems and process improvements. Youâll have hands-on experience configuring and setting up events in digital systems such as an Event Management System (EMS) â preferably Cvent â and a Customer Relationship Management (CRM) system, ideally Microsoft Dynamics.   You will also have:   Proven ability to perform testing activities, including identifying and documenting test scenarios Experience documenting system or process changes clearly and accurately Demonstrated ability to manage multiple projects and priorities within tight timelines Strong written and verbal communication skills, along with excellent interpersonal and relationship management capabilities A proactive, customer-focused approach and a commitment to accuracy and quality Qualifications or experience in business systems or a related field  Why we love working here:   We are a Values led organisation, we C reate opportunity,  P ursue excellence, A chieve together The people: you'll work with like-minded and talented colleagues who aspire to be the best Our members: they are at the heart of everything that we do Hybrid working â a minimum 2 days in the office each week Busy, fast paced, and we are passionate about what we do Learning & Professional Development opportunities We are global and global mindsets are encouraged   About Us:   CPA Australia is Australiaâs leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.
