Lead the delivery of initiatives and process improvement across national assessing Drive innovation and performance in a supportive team environment Career growth through collaboration and strategic impact Brisbane / Sydney / Melbourne About the r ole As National Assessing Operations Lead, you’ll support the National Manager, Assessing Operations to deliver strategic improvements across motor claims. You’ll collaborate with internal and external stakeholders to optimise processes, monitor performance, and drive operational excellence. What you'll do Design and deliver timely insights to uplift performance across motor claims Gather information, process map and conduct root cause and trend analysis and present recommendations to uplift performance metrics or operational efficiencies Lead the planning, implementation and monitoring of operational changes Translate strategy into clear goals and actions/initiatives and execute confidently Support integration across the motor value chain to enhance customer experience and business outcomes Maintain and execute business continuity plans for key operational models Identify and mitigate operational risks while promoting governance and resilience What you'll bring 3 years’ experience in motor claims, insurance, or similar operational environments Understanding of risk frameworks, claims systems and bot functionality Experience in leading projects or initiatives, including data analysis and strong stakeholder management Proven ability to manage multiple tasks and support change initiatives Ability to develop and manage multiple relationships and to influence and partner with varied stakeholders across the organisation Excellent facilitation, presentation, and communication skills Ability to analyse complex problems and deliver clear, customer-focused solutions National Assessing Operations Lead PD.docx If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact phillip.jarratt@suncorp.com.au for a confidential conversation.
