With over 1.3 million members, RAC is one of WA’s most trusted and iconic member organisations. We exist to make a positive difference for our members and the wider WA community, delivering on our purpose to be “The driving force for a better WA.” We’re looking for a proactive and engagement -focused Contractor Relationship Manager to lead our Country Contractor Relationship Team. You’ll play a key role in ensuring the effective and efficient delivery of RAC Roadside Services across Country WA maintaining exceptional safety, service and compliance standards while fostering engagement and continuous improvement across our contractor network. Responsibilities: Lead and inspire a small team, ensuring they are empowered, engaged, and high performing. Build, develop, and maintain strong partnerships with contractors across regional WA, ensuring alignment with RAC’s purpose, values and service standards. Drive a culture of continuous improvement identifying opportunities to optimise performance, enhance member experience, and streamline operational processes. Oversee contractor performance through regular reviews, feedback, and coaching to maintain service excellence and compliance with contractual and safety frameworks. Collaborate closely with internal stakeholders across operations, product, and strategy to deliver shared goals and embed new initiatives. Monitor business and financial performance, applying sound judgement to achieve operational and strategic outcomes. What are we looking for? An approachable and confident communicator who thrives on building meaningful relationships and achieving shared success. With a strong grasp of operational management and contractor engagement, you balance empathy with accountability and have a solutions-driven and passionate continuous improvement mindset . You will bring: Proven experience in managing contractor or business relationships within an operational environment. Excellent communication, negotiation, and conflict resolution skills. Strong business acumen with the ability to analyse data, identify trends, and drive performance. A proactive approach to problem-solving, planning, and implementing change. A collaborative leadership style that inspires trust, teamwork, and results. What can we offer you? A rewarding career, professional development and work-life balance A supportive, values-driven culture where people matter. Generous discounts on home, contents and car insurance plus free roadside assistance Competitive salary and benefits, including access to health, wellbeing and lifestyle programs. Member benefits and an active Social Club and In-house Health and Wellness programs Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. About RAC RAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years. Supporting Diversity & Inclusion RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process. If you would like further information or a confidential conversation about this vacancy, please contact Martina O’Brien (Talent Acquisition Partner) on 9436 4906 or martina.obrien@rac.com
