Are you ready to bring your customer service flair to a company that’s built its success on quality, innovation, and people? My client is one of Australia’s leading suppliers of premium tools and equipment, proudly serving high-profile customers across the manufacturing, electronics, maintenance, field service, and repair industries. With over 35 years of expertise and exclusive partnerships with top international brands, they’re a trusted name — and now, they’re growing! We’re seeking a Customer Service professional who excels in a fast-paced environment and is eager to advance their career with a supportive, forward-thinking team based in Western Sydney. About the Role As a key player in this close-knit team, you’ll be the go-to person for all things customer service. You’ll work closely with Senior Management and handle a variety of tasks — no two days will look the same! Your day-to-day will include: Handling inbound and outbound customer calls and over email Data entry, preparing quotations and sales orders Responding to customer and sales enquiries via email and over the phone Offering guidance on the range of tools and equipment Liaising with the warehouse regarding daily dispatches Providing top-tier service and support across the business Jumping in to assist with other ad hoc tasks — because you love being hands-on What We’re Looking For You’re a passionate, proactive, and people-focused professional who knows how to make customers feel valued. You take pride in your work, communicate with confidence, and bring a can-do attitude to everything you do. To be successful, you’ll have: Previous experience in a Customer Service role (essential) Exposure and interest in hardware, tools, or industrial supplies Solid Microsoft computer skills and ideally experience with CRM systems such as SAP High attention to detail, multitasking ability, and strong communication skills An ability to work independently and as part of a team A genuine desire to grow your career in a supportive and established business Why You’ll Love It There Be part of a company that’s respected and growing Ongoing training and professional development Join a collaborative team that values initiative and teamwork Work in a dynamic environment where your contribution truly matters If you’re ready to take the next step in your career and join a team that’s as passionate about quality as you are, don’t wait! Apply now! For a confidential chat, contact: Stefanie Moran – Director, SKM Recruitment stef@skmrecruitment.com.au
