Description At Electrolux Professional Group we hire to meet needs beyond tomorrow UNLOCK YOUR POTENTIAL At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. https://www.electroluxprofessionalgroup.com/en/join-us/ Regional Customer Care Manager - Oceania Responsibilities WHAT YOU’LL BE DOING: Manage and growth dealer and service partners service performance. Manage customer expectations in terms of Technical and Commercial requirement. Lead and manage the service team day to days service operations and make sure resolutions of technical issues in timely manner. Active in reporting in Quality issues arise and take ownership till resolutions. Collaborate with Sales Order Processing team for spare parts delivery fulfillment management, right parts at right time. Close collaboration with Commercial Team and regional team to support the regional business expansion strategy. Responsible to evaluate in expansion of Dealer and Service Partner network with Commercial Team, inclusive existing dealer and service partners. Responsible to improve technicians’ service delivery to exceed customer expectations. This extend beyond technical skills. Responsible for technician career growth. Periodically organize & conduct Structural Technical Training for internal staffs, dealers and service partners. Perform Business Development activities to increase Customer Care revenue as well as profitability Qualifications WHAT’S NEEDED FOR YOU TO THRIVE Possess good technical knowledge on Electrical and Mechanical system. Strong Business and People Manager. Good people leadership skill Good planning and organizational skill. Proficient in Microsoft office (MS Word, Excel, PowerPoint, Outlook) Ability to multi-task in a fast paced environment Good communication skills Strong team player and driven attitude Willingness to learn and innovate OUR CULTURE IN 4 WORDS Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably. (We’re building it every day — and we’d love your help.) WHAT’S IN IT FOR YOU Trust, ownership, and the opportunity to grow • Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow • The possibility to work hybrid and build a flexible worklife balance • Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve • Plus: country-specific perks and benefits designed to support your well-being.
