Job Description We’re looking for a proactive and detail-oriented Rostering Consultant to join our National Rostering Team. In this vital role, you’ll ensure the smooth and efficient allocation of support workers to meet client needs - helping us deliver exceptional service and continuity of care. You’ll work closely with our Recruitment and Service Delivery teams to maintain strong communication, efficient workforce planning, and a consistently high standard of customer service. Day to day! Manage and maintain rosters to meet customer demand, ensuring shifts are filled and planned up to eight weeks in advance. Match support workers to customers based on skills, availability, and continuity of care. Collaborate with the Recruitment, Service Delivery, Customer Care, and Business Relationship teams to ensure workforce requirements are met. Support the onboarding and integration of new staff into the workforce. Ensure compliance with NDIS Quality & Safeguards Commission legislation, Fair Work requirements, and internal policies. Monitor shift allocations for compliance with working hours, rest breaks, overtime, and minimum engagement periods. Identify and contribute to continuous improvement opportunities within rostering processes and the customer experience. Maintain accurate and up-to-date records of staffing requirements, vacancies, and projections using CRM systems and MS Office tools. Lets talk about you! You’re an organised, customer-focused professional who thrives in a fast-paced environment, with experience or qualifications in disability, community services, or a related field, and strong rostering, workforce management, or coordination experience. You bring a solid understanding of the NDIS and health-related services, along with excellent communication, time management, and relationship-building skills. Known for your attention to detail and proactive, solutions-focused approach, you’re confident using MS Office and CRM systems and work effectively both independently and as part of a team. To join us, you’ll need a current NDIS Worker Screening Check, a Working with Children Check, and completion of the NDIS Worker Orientation Module – Quality, Safety and You . Why you’ll love working with us Birthday Leave – because you deserve a paid day off to celebrate you Health Perks – 7% off BUPA Private Health Insurance Recharge Time – access to extra leave (plus your birthday off!) 24/7 Support – free mental health & counselling via our EAP Salary Packaging – including novated leasing with Smart Group Study Support – financial assistance for work-related education The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more ️ To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions, please contact Katie Longhurst on katie.longhurst@primaryhsa.com.au At HCA we are committed to embracing diversity and committed to providing a safe working environment.
