About Us Founded in 2019, LK Hospitality has quickly made a name for itself as the home of innovative, creative and world-class dining and drinking experiences. Led by Executive Culinary Director, Stephen Nairn, our portfolio includes award-winning Omnia, Yūgen Dining and Yugen Omakase. In addition to, Yūgen Tea Bar, The Grand Room and Bromley Gallery Events, all located within the prestigious Capitol Grand, on the bustling corner of Toorak Road and Chapel Street, South Yarra. Discover more about LK Hospitality by visiting our venue websites: Omnia - https://omniabistro.com.au/ Yūgen Dining - https://yugendining.com.au/ Yūgen Tea Bar - https://yugenteabar.com.au/ The Grand Room - https://www.lkhevents.com.au/ The Opportunity We're looking for a Retail Manager who doesn't just manage a store – they orchestrate experiences . This isn't your average retail gig. You'll be leading a high-end operation where every detail matters, every customer interaction is an opportunity to dazzle, and every day brings something new. If you live and breathe premium food retail, have operational excellence running through your veins, and can inspire a team to be their absolute best – keep reading! What You'll Be Doing Be the Visionary Craft strategies that drive sales, boost profitability, and keep customers coming back for more Stay ahead of trends, outsmart the competition, and keep our offerings fresh and irresistible Partner with leadership to dream up seasonal sensations and marketing magic Spot opportunities to level up – new products, better processes, bigger wins Lead with Heart (and Style) Build a dream team by coaching, mentoring, and empowering your crew Create a culture where luxury service isn't just a standard – it's a way of life Lead from the front, showing your team what excellence looks like in action Master the Numbers Keep budgets, costs, and operations running smoother than aged whiskey Dive into data to optimise everything from inventory to promotions Ensure the store looks, feels, and operates like the luxury destination it is Create rosters that balance exceptional service with smart efficiency Create Magic for Every Customer Deliver personalised experiences that make customers feel like VIPs Train your team to anticipate needs and exceed expectations at every turn Handle challenges with grace, ensuring every interaction reinforces our premium brand Become the Product Guru Know your specialty seafood from your artisanal delights like the back of your hand Curate displays that make customers stop, stare, and salivate Work with suppliers to source the most spectacular seasonal and specialty items What Makes You Perfect for This? You're someone who: Has crushed it in premium or specialty food retail management before Knows how to make a store look like a million bucks (visual merchandising wizard status) Can juggle budgets, KPIs, and operations without breaking a sweat Gets genuinely excited about exceptional customer service Nerds out over specialty foods (especially seafood – bonus points if you can tell your kingfish from your king prawns!) Communicates brilliantly, solves problems creatively, and stays organized under pressure Loves developing people and watching them grow The Non-Negotiables Proven retail management experience (food retail or hospitality background preferred) Rock-solid understanding of food handling and safety standards Ready to Make Your Mark? If you're pumped about leading a luxury retail team in one of Melbourne's hottest hospitality groups, we want to meet you! Click Apply and send us your resume. Let's start something amazing together. Only shortlisted candidates will be contacted – make your application count!
