Description External Fulfillment supports AU Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support. The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers. The 3PL Operations Manager will be responsible for both launch and improvement projects within the External Fulfillment Emerging Markets, Inbound and Special solutions team and will contribute to the development of Amazon's flexible & customer-centric fulfillment. Key job responsibilities - Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL) - Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL - Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders - Prioritize projects and software feature requests, evaluate and set stakeholder expectations - Ensure for each integration that requirements and resources both internal / external are available to deliver success - Work closely with technical development teams to deliver features which are customer-focused, scaleable, auditable and iteratively developed - Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management - Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale - Willingness to travel to 3PL and AU sites Basic Qualifications - Bachelor's degree, or 2 years of Amazon (blue badge/FTE) experience - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Work a flexible schedule/shift/work area if needed. Including weekends, nights, and/or holidays Preferred Qualifications - Experience in a fast paced, dynamic organization - 2 years of performance metrics, process improvement or lean techniques experience - Experience within a distribution center, logistics, or manufacturing environment - Experience with Lean or Six Sigma analytical techniques Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
