Based in Macquarie Park with travel to sites throughout Sydney Metro & Regional NSW 7 Additional leave days per year Fitness Passport Full Time Permanent Position $76,550 - $85,000 base super NFP packaging benefits Exciting things are happening at Catholic Healthcare! We’ve grown to 5500 employees and in 2024 we celebrated our 30th year of providing care and services. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. Our vision is to support older people to live the life they choose through innovative person-centred models of care. We are seeking a qualified Field Service Technician with strong technical proficiency, outstanding interpersonal abilities, and effective communication skills to support both on-site and remote operations. In this pivotal position, you will offer guidance and training to frontline staff and end users within Catholic Healthcare’s Residential Aged Care facilities throughout Sydney Metropolitan and Regional New South Wales. Your demonstrated experience in a similar position with a min of Service Desk level 2 3 years’ experience in Aged Care IT role , your well-developed active listening and problem-solving skills, and your proactive approach together with your strong competency with IT hardware, software and communication technologies, particularly android devices , are essential to be considered for this position. Additionally, you will be required to hold a current Drivers Licence and have your own vehicle. (Km’s will be reimbursed where travel is required) Your days will include Providing technical and project support, remotely and on-site Build, configure and on-site deployment of new hardware and UI apps Travel to sites for deployment and testing within education and go live time frames Providing informal training to end-users on new android-based technologies being deployed to replace end of life equipment and services Post implementation support by responding to assigned incidents and requests using the CHL IT Service Management system, recording progress and resolution Provide ongoing support, follow-up and implementation of training or other technology tasks Liaison with internal stakeholders onsite including Residential Managers, Front line, maintenance staff The ideal applicant will have an engaging personality with a genuine interest in providing support to those with a non-technical mindset, in a calm, personable and professional manner in addition to; Bachelor of Information Technology (BIT) or higher Min 3 years demonstrated experience in Aged Care IT team Experience working as part of a project team, delivering to fixed deadlines Ability to clearly understand and interpret policies, instructions, and procedures Strong competency in the use of Microsoft Applications & systems including Microsoft Azure Programming/Scripting Languages: C, C++, Python, PowerShell, Java, JavaScript, HTML Mitel, Active Directory, PowerBi, Microsoft 365, Blanco experience – highly desirable Strong technical competency with IT hardware, software, and communication technologies particularly android OS Hold a current NSW driver’s licence (must have own car) Ability to travel and work after hours when necessary Strong, demonstrated analytical and problem-solving skills ITIL v4 Foundation certificate - desirable Willingness to obtain Police report and NDISWC What we can offer you as an employee of Catholic Healthcare Not-for-profit tax benefits - pay less tax Fitness Passport - discounted gym benefits Paid Parental leave Paid Family leave, additional days off each year Long Service leave after 5 years A values-based organisation that welcomes applicants from all faiths and backgrounds If you’re looking for a role where you can make a positive impact in a rewarding organisation like ours, we’d love to hear from you. Apply online now!
