The IT Program Manager will lead, oversee and deliver a portfolio of inter-connected IT projects (“programs”) . They will ensure that multiple projects are aligned to strategic business objectives, delivered on time, on budget, within scope and quality, and that the benefits of the program are realised. The role works across business and technology teams, vendors, and executive stakeholders, providing governance, risk management, and strategic oversight. Key Responsibilities Define the program scope, objectives and success criteria in alignment business strategy. Develop and maintain the overall program roadmap, encompassing multiple projects/streams, with timeline, milestones, budget, dependencies and resource plan. Establish governance structures: steering committees, program boards, reporting mechanisms, decision-points, escalation paths. Coordinate and oversee project managers (and their individual projects) within the program, ensuring alignment, dependency management, consistent methodology. Monitor program performance: track scope, schedule, costs, risks/issues, quality and benefits realisation. Create and deliver regular program status reports to senior leadership. Manage cross-project interdependencies, resolve conflicts across streams, optimise resource allocation, and ensure synergies across projects. Identify, assess and mitigate program-level risks, issues and change requests; drive corrective actions to keep the program on track. Manage vendor/third-party relationships for large or cross-project vendors, including contracts, SLAs and deliverables. Facilitate stakeholder management across business, technology and external partners; ensure communication, expectation management and alignment. Ensure that the program’s deliverables translate into business value—benefits realisation, ROI, cost-savings, operational improvements. Champion adoption of best practices in program/project management (Agile, Waterfall, hybrid), PMO standards and continuous improvement. Conduct post-implementation reviews, capture lessons-learned, ensure knowledge sharing, and drive future program maturity. Qualifications & Experience Proven experience (typically 8-12 years) in IT delivery, of which at least 3-5 years managing large-scale programs (multiple projects) in a complex, matrixed organisation. Strong knowledge of program and project management methodologies, tools and governance (e.g., Agile/Scrum, Waterfall, hybrid). Experience with budget and financial tracking for programs—cost estimation, tracking, benefits realisation. Excellent leadership and stakeholder management skills—able to influence senior executives, manage vendor relationships, work across business & IT teams. Strong risk & issue management skills, ability to manage dependencies, change control and ensure quality delivery. Certifications such as PMP (Project Management Professional), PgMP (Program Management Professional) or equivalent are an advantage. Excellent communication (verbal & written), presentation and interpersonal skills. Experience in aligning technology initiatives with business strategy, and driving transformational IT programmes is a plus.
