About the Opportunity Our client is a global leader in energy management and industrial automation, providing integrated solutions that enable businesses to optimise energy consumption, reduce costs and participate in energy markets. With a strong presence in demand response, distributed energy resources and energy services, they are at the forefront of the energy transition. They are seeking a Demand Response Lead to drive their demand response business, managing customer relationships, market participation and operational delivery. This role offers the opportunity to lead a high-impact programme, working with commercial and industrial customers to monetise flexibility whilst supporting grid stability. As Demand Response Lead, you will be responsible for managing demand response operations, optimising market participation, building customer portfolios and delivering commercial outcomes. You will work closely with customers, market operators and internal teams to maximise revenue from demand response programmes whilst ensuring operational excellence. Key Responsibilities Lead demand response operations including customer recruitment, portfolio management and market participation. Develop and implement strategies to grow demand response capacity across commercial and industrial customer segments. Build and maintain strong relationships with key customers and identify new opportunities. Manage participation in demand response markets including AEMO Reliability and Emergency Reserve Trader (RERT), wholesale demand response mechanism (WDRM) and network demand management programmes. Optimise dispatch strategies to maximise revenue whilst meeting customer requirements and maintaining reliability. Monitor market conditions, price signals and system events to identify dispatch opportunities. Execute demand response events, coordinating with customers to deliver committed load reductions. Ensure accurate measurement, verification and settlement of demand response performance. Build and manage customer portfolios including contract negotiations, technical assessments and ongoing account management. Work with customers to identify load flexibility, develop curtailment strategies and implement enabling technology. Ensure customer satisfaction and retention whilst growing portfolio capacity. Conduct technical assessments of customer sites to evaluate demand response potential. Identify suitable loads, assess control capabilities and develop site-specific curtailment plans. Support deployment of control systems, metering and monitoring infrastructure. Forecast demand response availability and performance to support market bidding and operational planning. Monitor portfolio performance, analyse dispatch outcomes and identify opportunities for optimisation. Prepare performance reports and commercial analysis for management. Ensure demand response operations comply with market rules, programme requirements and customer agreements. Manage settlement processes, dispute resolution and regulatory reporting. Maintain detailed records of dispatch events, performance data and customer interactions. Lead continuous improvement initiatives to enhance operational efficiency, customer experience and commercial performance. Support development of new demand response products and service offerings. Contribute to strategic planning and business development activities. Build relationships with AEMO, network service providers, technology vendors and industry stakeholders. Represent the organisation in industry forums and demand response working groups. Stay informed of market developments, regulatory changes and emerging opportunities. About You Qualifications: Bachelor's degree in Engineering, Business, Energy Management or related discipline Postgraduate qualification in energy, sustainability or business administration desirable Experience: 5-7 years of experience in demand response, energy markets, energy services or related roles Demonstrated experience managing demand response programmes or aggregation platforms Strong understanding of NEM operations, wholesale markets and demand response mechanisms Experience working with commercial and industrial energy customers Track record of achieving commercial outcomes and managing customer relationships Experience with market participation, dispatch operations and performance management Technical Knowledge: Deep understanding of demand response principles, market mechanisms and value propositions Knowledge of AEMO demand response programmes including RERT and wholesale demand response mechanism Understanding of NEM operations, spot markets, FCAS markets and pricing dynamics Familiarity with commercial and industrial loads including manufacturing processes, HVAC systems and flexible loads Knowledge of energy management systems, building management systems and control technologies Understanding of metering, measurement and verification methodologies Knowledge of electricity networks, network pricing and demand management Proficiency with data analysis tools and techniques Commercial & Customer Management: Strong commercial acumen with ability to identify opportunities and drive revenue growth Excellent customer relationship management skills with proven ability to build trust and deliver value Experience with contract negotiations, business development and account management Understanding of energy market economics, pricing structures and financial arrangements Ability to develop compelling value propositions and business cases Skills & Attributes: Strong analytical and problem-solving skills with attention to detail Excellent communication and stakeholder management skills Ability to manage multiple priorities and work under pressure during market events Proactive and results-oriented with strong commercial focus Collaborative approach with ability to work across functions and with external stakeholders Leadership capability with ability to drive initiatives and influence outcomes What's on Offer Competitive remuneration package Opportunity to lead demand response operations for a global energy management leader Exposure to diverse customers, markets and technologies High-impact role with direct influence on commercial outcomes Professional development opportunities in energy markets and sustainability Career progression within a global organisation Collaborative culture working with energy and technology specialists Contribution to grid stability and sustainable energy transition To apply, please submit your CV and a brief cover letter outlining your relevant demand response experience and commercial capabilities. For enquiries, contact: Ivan Pignataro | Director D'Arcy Weil E: ivan@darcyweil.com T: 61 3 9999 7409 M: 0416 507 856 Only candidates with Australian working rights will be considered.
