About the role: This role is a Full-time, Fixed-term role role 12 months. Accountable to the executive level service owner of the relevant area, the Service Manager will provide functional leadership and lead the planning, development, coordination and implementation of various projects to deliver exceptional customer service. The Service Manager will have responsibility for all aspects associated with the management of people including performance management and capability development and contribute to the leadership of the wider branch through their involvement in cross branch knowledge sharing collaboration and people development activities. They will ensure all documentation, including Standard Operating Procedures (SOPs), training materials and advice to customers in relation to the service are regularly updated according to their own monitoring and reporting of service levels, staff and customer feedback. The work is fast paced and would suit an individual who is able to lead a team in achieving results whilst responding to a rapidly changing environment. This role will have the opportunity to rotate to at least three Service Streams over a 12 month period. Please review the position description for more information about the role. About us: CCSB uses a flexible task allocation model (also known as the FTA model) to ensure it utilises all its available capacity in the most efficient way according to the changing priorities it receives. This is designed to reduce the workload pressure in particular parts of the branch at particular times caused by fluctuations in demand for many of its services. Under this model, all staff are given the opportunity to, and are expected to, develop their knowledge and skills in relation to a wide range of services that CCSB provides and will be allocated to work on different services at different times according to priorities, their level and the knowledge and skills they have developed. About you: As a Service Manager, you will be responsible for ensuring service excellence by understanding client needs, managing risks, and delivering timely, high-quality outcomes. You will lead a diverse team, aligning people and performance with organisational values through effective workforce planning, development, and engagement. You will demonstrate strong planning and organisational skills, setting clear objectives and managing priorities to achieve results. Your problem-solving ability will enable you to analyse complex issues, develop practical solutions, and implement improvements that enhance efficiency and service delivery. This role also demands systems thinking to identify emerging trends and opportunities, and to strengthen linkages between services, policies, and community outcomes. Effective resource management is essential, including oversight of budgets, procurement, and risk planning to ensure transparent and responsible use of public funds. The position involves extensive stakeholder engagement, requiring the ability to build productive partnerships, resolve issues collaboratively, and deliver shared goals. You will be a confident communicator, capable of preparing clear, concise reports and representing the Department professionally in written and verbal forums. A proactive approach to change management and self-development is essential. You will lead change initiatives with optimism and resilience, seeking feedback and adapting to new challenges to continuously improve service outcomes. Mandatory * Demonstrated expertise in leading a team to deliver organisational change management for transformational projects in a complex environment. On a personal level, the candidate will be customer-focused, adaptable, and resilient, demonstrating a commitment to delivering high-quality outcomes while remaining calm and effective under pressure. They will actively develop and empower others through coaching and constructive feedback, collaborate effectively as part of a team, show openness to new ideas and changing priorities, and make sound, timely decisions based on careful analysis and judgment. How to apply: Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health. If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email talentacquisition@health.vic.gov.au. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly. Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
