About the RoleAs a Risk and Governance Officer - Enquiries, you will play a key role in supporting the licensing and compliance functions of the Regulatory Authority. This involves providing regulatory advice on legislative requirements to prospective applicants, approved providers, and the public. Core responsibilities include responding to enquiries on our statewide 1300 line and email inbox, processing notifications and applications, and recommending outcomes in line with the National Law and the Children's Services Act. This position requires diligent records management to ensure data integrity and maintain robust user records. You will contribute to ensuring high standards of safety, health, and wellbeing for Victorian children attending ECEC services. Work type Ongoing Full Time Location East Melbourne Candidate Attributes The ideal candidate will demonstrate strong stakeholder management skills, ensuring client and stakeholder needs are met promptly while maintaining clear communication on issues and developments. Flexibility and adaptability are key, as the role requires a willingness to develop and apply new skills in a dynamic environment. Collaboration is essential, with the ability to work effectively as part of a team, share knowledge, and support others to achieve shared goals. Please refer to the attached position description for the principal functions and key selection criteria. Desirable Qualifications and Experience Previous experience in customer service, administrative duties, assessing licence applications and/or working in a regulatory environment would be highly regarded. Mandatory A valid Working with Children Check is essential. About the Department The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres. About the Division The Department of Education is the Victorian Regulatory Authority for early childhood education and care (ECEC) services under delegation from the Secretary. The Quality Assessment and Regulation Division (QARD) regulates approximately 5000 services including family day care, outside school hours care, long day care and kindergarten programs, as required by the Education and Care Services National Law 2010 (National Law). QARD also regulates around 180 services operating under the Victorian Children's Services Act 1996 (Children's Services Act); these include occasional care and limited hours services. Regulatory Strategy, Services and Compliance (RSSC) Branch The Regulation, Regulatory Strategy Support and Compliance Branch (RSSC) is responsible for providing expert regulatory advice, strategic direction, and leadership on a broad range of regulatory issues and complex compliance matters. The RSSC Branch also licenses and administers provider and service approvals, assesses fitness and propriety of individuals, manages the QARD's information management systems and technologies, undertakes data analysis and reporting and maintains corporate governance processes. The RSSC Branch comprises three business units: Monitoring and Compliance Unit – leads and provides advice on strategic compliance, supports the development operational policy, promotes implementation of best regulatory practice. The unit also manages and provides advice on serious non-compliance and enforcement matters. Service Administration and Support Unit – licenses and approves early childhood education and care service providers and services including assessments of fitness and priority and administers existing service licences. Also provides a first point of contact for regulatory enquiries. * Business Systems and Review Unit – develops and maintains QARD's information management systems and technologies, user support, undertakes systems improvements, reporting, data analytics, business planning, budget planning, enterprise risk management and governance and assurance oversight. Further Information / How to apply Applicants are required to submit a CV and cover letter (max 2 pages for cover letter) summarising their skills, relevant experience and suitability to the role. For more details regarding this position please see attached position description for the capabilities to address in application. The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page Applicants requiring adjustments can contact the nominated contact person. Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au. For further information pertaining to the role, please contact Lara May-Whitcombe via Lara.May-Whitcombe@education.vic.gov.au. Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence. Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements. Applications close 11:59pm on November 9th 2025.
