The Global Sales Operations (GSO) team maximises regional selling capacity by owning sales operations in the region and ensuring consistency and discipline in the sales process. GSO optimises sales teams, removes inefficiencies, and executes the organisation's sales strategy as a strategic partner to Regional Managing Directors and Vertical Leaders. GSO improves the accuracy of regional sales information and works with the Operational Excellence team to enhance sales data management efficiency. GSO teams are located in various regions (APAC, EMEI, and Americas) and report to the Global Head of Sales Operations. Job responsibilities Act as the primary point of contact for Regions and Markets, establishing and leading Regional Sales Operations. Partner with the Global Sales Transformation Team to define and implement regional transformation initiatives. Collaborate with Operational Excellence to execute sales operations activities. Work with cross-functional teams (Finance, Marketing) to support sales and finance in revenue attainment. Serve as the Sales Process Champion. Propose and implement solutions to improve sales forecast accuracy and ensure globally standardized processes and best practices. Manage regional opportunity pipelines (monitoring, governing, and influencing); conduct regular pipeline calls and reporting.Facilitate sales onboarding and enablement to accelerate standard sales process adoption. Work with the Forecasting team to prepare and coordinate forecasting submissions. Manage sales tools (selection, maintenance, and administration) across each region (e.g., LinkedIn, Zoom Info, CPQ, CRM access). Oversee regional Sales Incentive Compensation implementation, including sales performance analysis, enrolment, persona allocation, performance management, and quarterly processing, in partnership with regional leadership, finance, and rewards. Job qualifications Technical Skills Proven experience (5 years) in Revenue Operations, Sales Operations, or related functions.Possesses a passion for numerical analysis and the ability to apply data to business contexts, generating strategic recommendations. Demonstrated exceptional written and verbal communication abilities, including a proven track record of effectively influencing sales leadership. Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc. Experience using Salesforce (or other CRM tool) or BI tools. Professional Skills Ability to remain calm under pressure and effectively manage multiple stakeholders. Comprehensive understanding of sales processes and methodologies Demonstrated success in cross-functional collaboration, coupled with a customer-focused approach. Highly proactive individual who takes initiative and ensures tasks are completed effectively. Willing to be hands-on and do what it takes to achieve results. Other things to know Learning & Development There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. About Thoughtworks Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30 years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. LI-Onsite
