Step into a career-defining opportunity. We're looking for a seasoned Claims Manager to join our team and help members through some of life’s toughest moments. If you're based in Sydney and this role speaks to you, we’d love to hear from you. Why join us? You'll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in-person days at our purpose-built hubs and working from home. In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. About the role We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Claims Manager, you’ll guide people through their claims journey, making a real difference when it matters most. You’ll be part of a supportive team, equipped with the tools and training to make a meaningful impact. If you’re ready to use your expertise to help others and grow your career, this is the role for you. Day to day, you'll: Manage complex claims with empathy and precision. Assess medical, contractual, and occupational details to make informed decisions. Conduct phone interviews to understand member needs and support return-to-work planning. Communicate clearly with members, employers, and health professionals. Champion process improvements and contribute to a positive team culture. Location: Sydney About you You’re a resilient professional with a calm, confident approach to navigating complexity. You bring a steady hand and clear judgement to challenging situations, drawing on your experience to make informed decisions under pressure. You’re not easily rattled, and your ability to stay composed and solution-focused helps guide others through uncertainty. Whether managing sensitive claims or supporting members during difficult times, you lead with empathy, professionalism, and a commitment to doing what’s right. You have proven experience in life, disability, or income protection claims. You have strong analytical and decision-making skills. You're an excellent, clear and compassionate communicator, both written and verbal. You have the ability to manage multiple claims while maintaining accuracy. You have a collaborative mindset and a genuine drive to help others. About us Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close COB 4 November. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. LI-Hybrid
