Job Description Join TAL as a Customer Solutions Manager, Claims and be part of a team that truly makes a difference. You’ll be part of our Claims Risk & Governance department, making sure our claims process is honest, fair and efficient, and that our products are designed with real people in mind. You’ll head up the Customer Solutions team, driving customer remediation efforts from root cause analysis to actionable solutions. Working side by side with talented partners, you’ll roll out initiatives that put customers first and ensure outcomes that reflect TAL’s commitment to care and quality. You’ll help the business stay on track with TAL’s risk frameworks and processes, making sure we meet our responsibilities and deliver on our promises. Plus, you’ll get involved in analysing and implementing a range of risk and compliance projects. If you’re driven by doing good work, keen on solving problems and want to be part of a forward-thinking team, we’d love to hear from you. In this role you will: Ensure timely delivery of customer remediation activities and implementation of remediation initiatives Assist the Claims business to identify potential risks and incidents associated with their day-to-day business practices and goals Facilitate contributions within with Customer Solutions team to Claims Risk Committee papers Ensure adherence across the Claims business to TAL remediation policies Develop a strong team culture focussing on inter-departmental collaboration and team-based performance Support and uplift employee engagement and retention strategies for the Customer Solutions Team
