Are you passionate about technology and helping people? Join Activ8Me , one of Australia’s leading retail service providers, delivering high-quality broadband internet to both metropolitan and rural communities. We’re on the lookout for Customer Service Technicians to join our Melbourne-based team. This is a challenging yet rewarding role where you’ll build your technical skills in a supportive, diverse, and casual environment. What You’ll Be Doing Providing friendly and professional technical support to customers via phone, SMS, email, social media, and more. Troubleshooting internet and phone service issues in a call centre environment. Using a ticketing system to manage and document customer interactions. Collaborating with Team Leaders and following established processes. Liaising with third-party providers like NBN to resolve service issues. ✅ What We’re Looking For Experience in a technical support or customer service role. Strong communication skills and a genuine desire to help others. Familiarity with NBN technologies (fibre, copper, wireless, satellite) is highly valued. Understanding of internet technologies such as: TCP/IP, DHCP, PPPoE, DNS Home networking (Wi-Fi setup, router/modem configuration) VoIP services Desirable Skills Background in Information Technology. Ability to configure and troubleshoot various networking devices. A proactive attitude and commitment to continuous learning. Why Join Activ8Me? Be part of a 100% Australian-owned company. Work in a supportive and inclusive team environment. Receive in-house training and opportunities to grow your technical expertise. Make a real impact by supporting customers across urban and remote Australia. ⚠️ Please Note: Only Australian citizens or permanent residents will be considered. We do not accept applications from overseas or recruitment agencies. Ready to make a difference? Apply now and help connect Australians to the internet services they rely on every day
