The Details: Location: Brisbane-based with state-wide service delivery (onsite/remote hybrid) Hours: 37.5 per week Award: SCHADS Level 8.1 Contract: Fixed-term, subject to recurrent Queensland Health funding About Eating Disorders Queensland (EDQ) EDQ is a leading, community-based not-for-profit supporting individuals living with eating disorders, their carers, and loved ones. We are passionate about eradicating weight stigma and diet culture, and we value lived experience, empowerment, and innovation. The Opportunity We are seeking a dynamic, strategic, and values-driven Operations Manager to join our Senior Leadership Team. As the CEO’s deputy, you will ensure our statewide operations, systems, and infrastructure run smoothly and efficiently, driving innovation and continuous improvement across the organisation. You will lead a multidisciplinary team. Key Responsibilities • Act as delegated operational decision-maker in the CEO’s absence • Lead annual operational planning, execution, and review • Oversee all operational service delivery functions, ensuring professional, agile, and responsive services • Collaborate with the Clinical Lead to embed best practice and continuous improvement • Drive public health messaging and advocacy in partnership with the Communications Lead • Provide direct oversight of CRM, IT systems, and reporting to funding bodies • Lead workflow redesign and AI-driven solutions for operational efficiency • Ensure compliance with legislative, funding, and contractual requirements • Foster a culture of reflection, supervision, professional development, and ethics • Engage with sector networks, government, and community partners ____ Drive, Embed, and Support Lived Experience Voice and Practice EDQ is committed to ensuring that lived experience is at the heart of everything we do. The Operations Manager will: • Actively drive and embed lived experience voice and practice across all operational activities, service delivery, and organisational decision-making. • Create an empowering environment for staff and stakeholders, ensuring their perspectives and lived experiences shape policies, programs, and advocacy. • Champion a culture that values openness, transparency, and the unique insights of those with lived experience of eating disorders. • Collaborate with the Lived Experience team and broader staff to ensure services are recovery-oriented, inclusive, and responsive to the needs of our community. ____ EDQ’s Commitment to Diversity Eating Disorders Queensland is deeply committed to fostering a diverse, inclusive, and equitable workplace. We value the unique perspectives and contributions of people from all backgrounds, including those with lived experience of eating disorders, Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, LGBTQIA individuals, and people with disabilities. We actively promote anti-oppression, social justice, and recovery-oriented empowerment in all aspects of our work and encourage applications from candidates who share these values. ____ Key Selection Criteria • Demonstrated operational leadership in health, mental health, or community services • Experience managing statewide operations, IT systems, and CRM • Strong collaborative skills with clinical leaders and multidisciplinary teams • Experience in public health messaging, advocacy, and sector engagement • Knowledge of compliance, accreditation, and risk management frameworks • Excellent interpersonal, communication, and team-building skills • Commitment to feminist, recovery-oriented, and lived experience values • Tertiary qualification in public health, human services, or related discipline highly valued • Project management skills, quality control, and policy review experience • Ability to manage competing priorities in a dynamic environment Benefits of working with us • Supportive and collaborative work culture • Ongoing training, supervision, and professional development • Salary packaging and leave loading • Opportunity to make a meaningful impact in the mental health sector Mandatory Requirements • Queensland Police National Police Records Check • Queensland Working with Children Check (renewed every five years) • Queensland ‘Yellow Card’ Application for criminal history screening How to Apply Please submit: • A resume (max three pages) • With contactable referees • A response to the Key Selection Criteria (max two pages) is required for your application to be considered for an interview.
