Customer Service Specialist Are you customer-obsessed with a passion for delivering exceptional service? We’re looking for a Customer Service Specialist to join the team, ensuring outstanding experiences for our clients in a fast-paced retail and online environment. About the Role As a Customer Service Specialist you will be responsible for overseeing all customer interactions, improving processes, and driving a culture of excellence. You’ll work closely with internal teams to ensure smooth order management, problem resolution, and overall customer satisfaction. Key Responsibilities Work in the customer service team, providing high levels of service across all channels Develop and implement new customer service strategies to enhance the overall client experience Oversee order processing, inquiries, and issue resolution, ensuring timely and effective responses Work closely with sales, operations, and logistics teams to optimize the customer journey Handle escalated customer concerns with professionalism and a solution-driven approach. Drive continuous improvement in customer service processes, systems, and policies with a strong focus on automation What We’re Looking For Proven experience as a Customer Service Specialist (ideally in retail, wholesale, or FMCG) Excellent communication and problem-solving abilities Experience in order management, CRM systems, and customer service best practices. Shopify, Gorgias & Starshippit are highly regarded A proactive, hands-on approach with a passion for delivering top-tier customer experiences Ability to work cross-functionally and thrive in a fast-paced, dynamic environment Why Join Us? Be a key player in a high performing and successful retail business with amazing opportunities for growth Lead and shape the customer service function to drive real impact Collaborative, people-first culture with career progression opportunities Up to $75,000.00 super pending experience Generous product discount and clothing allowance If you’re a customer service coordinator looking for your next challenge, we’d love to hear from you!
