Introduction Grosvenor Engineering Group is a trusted building services partner to some of the most prominent property portfolios across Australia and New Zealand. We are committed to delivering measurable outcomes and long-term value for building owners, managers, and occupants. With 21 branches across the ANZ region, our clients benefit from the expertise of over 830 dedicated professionals — including specialist engineers, technicians, project managers, estimators, site personnel, and service experts. As part of our ongoing growth, we are looking to appoint a Work Coordinator to join our Melbourne team, based at our Keysborough office. Description The Role: Scheduling & Coordination – Work closely with Project Team Leaders, field Technicians and Subcontractors to develop job schedules, track progress, and ensure efficient resource allocation Documentation Management Prepare and maintain essential pre-start documents, including SWMS, permits, assist with inductions, ensuring full compliance with safety and regulatory standards. Work Orders & Procurement Issue purchase orders, and manage work orders for suppliers and subcontractors with a focus on accuracy, timeliness, and cost control. Resource Coordination Oversee the allocation of labour and materials to maximise productivity and minimise delays or overspending. Progress Monitoring & Reporting Track key work order milestones, delivering regular and insightful updates to internal and external stakeholders. Process Improvement Proactively identify areas for improvement, support lessons learned, and contribute to ongoing process optimisation Client Liaison & Support Serve as the primary point of contact for client enquiries, addressing concerns promptly and professionally to ensure satisfaction. Skills And Experiences Selection Criteria To be successful in this role, you will ideally demonstrate the following: Proven experience in a customer service-focused position Exposure to the service industry is advantageous, but not essential Confidence using technology and navigating complex internal systems, including Microsoft Word, Excel, and Outlook A strong willingness to learn, paired with excellent verbal and written communication skills Exceptional time management abilities and keen attention to detail Ability to work independently while managing competing priorities effectively A positive, proactive attitude with a strong commitment to delivering outstanding customer service Why Join Grosvenor? At Grosvenor, we don’t just offer a job — we offer a career. Alongside continuous professional development opportunities, you’ll enjoy a range of great perks and benefits. What truly sets us apart, though, is our team culture. You’ll be part of a passionate, supportive group of professionals all working together with a shared goal: delivering proactive, high-quality service to our clients.
