Regular Giving Manager - Guide Dogs Victoria Join one of Australia’s most iconic and trusted charities, with a proud legacy of impact. Lead the growth of the Regular Giving and Puppy Pals programs, driving sustainable income, inspiring loyal supporters, and delivering exceptional donor experiences. Kew, Melbourne | Office based | Full-time Impact of the organisation Guide Dogs Victoria is a leader in breaking down barriers that enable people to live life without limits. Specialising in high-quality services for individuals with low vision or blindness, they are one of Australia’s most trusted charities and an employer of choice in the disability and aged care sectors. With a values-led and inclusive culture, Guide Dogs Victoria is committed to recognising and responding to the diverse needs of their clients and community. They create impact through innovation, access, and a deep belief in empowerment and social inclusion. Impact you will have in this role As Regular Giving Manager, you’ll take the lead in growing one of Guide Dogs Victoria’s most important fundraising programs by building a loyal community of supporters who give consistently to change lives. You’ll shape and deliver strategies that attract, retain, and uplift Regular Givers across digital, telemarketing, mail, and other channels. From leading the iconic Puppy Pals program to crafting inspiring donor journeys and newsletters, you’ll combine creativity with data-driven thinking to deliver exceptional supporter engagement. This role combines strategy with hands-on delivery. You’ll oversee budgets, reporting, and agency relationships, ensuring every campaign delivers impact and exceptional supporter experiences. Working closely with the Individual Giving and Marketing teams, you’ll play a key role in driving sustainable income and helping people with low vision or blindness live life without limits. Key Responsibilities Lead and grow the Regular Giving program to achieve income, retention, and growth targets. Drive acquisition, retention, upgrade, and reactivation campaigns across digital, telemarketing, mail, and SMS. Manage the Puppy Pals program and ensure engaging supporter journeys. Collaborate with the Individual Giving and Marketing teams to deliver integrated, donor-centric campaigns. Own program budgets, forecasts, and performance reporting to drive continuous improvement. Manage agency and supplier relationships, ensuring quality, cost-effectiveness, and strong results. Oversee donor stewardship and retention activities, including newsletters and reactivation programs. Analyse campaign data to generate insights and optimise donor engagement and ROI. Ensure compliance with fundraising and privacy regulations, maintaining accurate records and reporting. Skills and Experience You’re a data-driven fundraiser with a track record in Regular Giving. You understand what drives donor loyalty and have the analytical mindset to back your decisions with insight. You’ll bring: Previous experience in fundraising across Regular Giving, Individual Giving or similar. Proven success in achieving income growth and managing budgets, KPIs, and program performance. Strong understanding of Regular Giving acquisition, retention, and upgrade strategies. Skilled in managing digital, mail, and telemarketing agency relationships. Data-driven with strong analytical, reporting, and decision-making skills. Excellent communication and stakeholder management skills. Organised, strategic, and results-focused with exceptional attention to detail. Collaborative and values-driven, with integrity and a proactive, solutions-oriented mindset. Passionate about creating impact in a purpose-led environment. Experience working with CRM systems (Salesforce highly regarded). A values-driven approach, aligned with the mission of Guide Dogs Victoria. Applications Please direct all enquiries to Kristina Lesko at Impact Advising on kristina@impactadvising.com.au Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces.
