About IC MarketsFounded in 2007, we are an Australian based online Forex and CFD broker that offers cutting-edge and high-speed trading environments, for retail and institutional clients. The roleIn this Client Service role you will act as the first point of contact for clients, building strong relationships whilst remaining calm under pressure. Servicing clients through phone, email and chat, we are a dedicated team that continually seeks to provide a high level of service whilst providing timely solutions to clients. Key Responsibilities Provide exceptional service as the primary contact for clients, ensuring optimal outcomesRespond to client queries via phone, chat, and email in a timely and professional mannerInvestigate trading-related issues and deliver clear, concise interpretations to clientsSupport clients with technical queries across all trading platforms offeredMaintain high levels of accuracy and compliance in managing client recordsLiaise with multiple departments to efficiently resolve customer queriesStay up to date with changes and developments through ongoing training and learning modules Knowledge, Skills & Experience Minimum 1 year of experience in a similar role within the financial services industryAbility to work both independently and collaboratively within a team environmentProactive and analytical approach to problem-solvingStrong interpersonal and communication skills, with the ability to build trust and rapport with clientsRG146 accredited (or willingness to obtain accreditation) What we offer Hybrid work model with one day per week remote work (post-probation)Modern CBD office located next to Wynyard StationOpportunities for professional development and career growthCollaborative and inclusive culture with regular social eventsAccess to professional development and learning resources
