Job Description Your responsibilities will include: Assist and oversee the day-to-day operations of the Front Office team. Supervise and monitor team members with true leadership ability that motivates the entire team. Ensure the smooth and efficient running of the Hotel's operation in absence of Senior Management with a high level of customer service provided at all times. Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation. Process and assist with check-in and check-out of guests when needed. Respond to and coordinate emergency situations.
