Monash IVF Group are leading the future of reproductive care At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family. The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on. About the role The Cryomanagement Coordinator will play a crucial role in the laboratory team. Reporting to the Laboratory Supervisor, your responsibilities will include: Coordinate storage of gametes and embryos Oversee the effective coordination of embryo and gamete import and export in a timely manner, per guidelines and legislation Ensure timely communication with patients and internal/external stakeholders regarding transports between clinics Communicate as required with customers by mail/email and phone who have items in cryostorage Record and maintain cryostorage inventory and customer communication data Preparation of paperwork regarding action required for gametes and embryos Ensure accurate documents are sent to laboratories working in accordance with legislation and Monash IVF policy Communication between nursing, genetics, embryology and admin departments Send all customer requests for donation of their stored items to the Donor Team Perform administrative duties including scanning documents Prepare regular transport reports and other ad hoc reports as directed Collaborating with others to achieve the Monash IVF Group Mission. Ideally you will bring: Well-developed communication skills Advanced Microsoft Office suite skills – Word, Excel, OneNote Demonstrated high level of attention to detail Excellent patient/customer service skills – written and telephone A strong orientation to achieve outcomes in operational performance and patient satisfaction An ability to resolve issues and solve day to day operational challenges Empathetic towards patients during highly sensitive conversations Personal effectiveness Ability to work cohesively within a multi-disciplinary team Ability to work across multiple sites Ability to set priorities, time manage and meet deadlines Ability to follow detailed checklists/procedures Pass a National Police check A willingness to fit in and embrace the Monash IVF Group Principles: Care, Collaborate, Communicate, Commitment and Create. Why work with us? At Monash IVF, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team. Monash IVF Group values each & every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: A Learning & Development Framework that supports your professional development Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial. Discounts on Monash IVF Group fertility and ultrasound services Paid IVF Leave Paid Parental Leave - 12 weeks plus superannuation Access to Fitness Passport gym membership and CU Health EAP Program If you’re ready to join the brave leaders of reproductive care, please apply now. Closing Date: Friday 14 November (if not filled prior) Bella Pileggi HR Coordinator recruitment@monashivfgroup.com All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.
