Job Description: Role title: Telephonist Role type: Permanent Full- Time Role grade: Telephonist Level 2 (Year1-3) Department and location: Switchboard, St Vincent’s Hospital, Darlinghurst Salary: $65,534.31 - $68,201.61 super salary packaging Better and fairer care. Always. We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our 30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. About the role Be the welcoming voice of the hospital: Answer and manage internal and external calls clearly and professionally, ensuring patients, staff, and the public are connected quickly and accurately to the right area. Respond with confidence in emergencies: Act swiftly and calmly during urgent situations, implementing hospital procedures, liaising with Security, and/or contacting the Mental Health Crisis Team when required. Support patients and callers with care: Provide compassionate assistance for general patient enquiries and offer empathetic support to distressed callers, including those facing challenges with drugs, alcohol, or mental health. Keep hospital systems accurate and up to date: Maintain daily medical rosters, update contact directories, and provide guidance on using telecommunication equipment to keep operations running smoothly. Work flexibly as part of a 24/7 team: Contribute to a dynamic, rotating roster that includes mornings, evenings, and overnight shifts, ensuring continuous switchboard coverage across the hospital. About you Experienced and confident in challenging environments, with the ability to respond quickly and effectively in emergency situations. Switchboard or contact centre experience highly regarded, with strong skills in managing calls and enquiries professionally. Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide exceptional patient service independently. Decision-makers under pressure, able to implement emergency procedures accurately and maintain calm in high-stress situations. Professional and adaptable, well-presented with the ability to engage with staff, patients, and the public, and flexible to work night shifts as part of a rotating roster. Why work at St Vincent’s? Join us on our mission to provide care to all, including the most at-risk people in our community Discounted access to many gyms for you and your family with Fitness Passport Access to discounted private health insurance with Medibank Access to a government salary sacrifice program. Make a proportion of your salary tax-free Committed to financial support for educational development, scholarship programs, paid study leave About the hospital In this role you will be based at St Vincent’s hospital, Darlinghurst. A busy inner-city hospital in a beautiful location Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches A place of expert clinical care for at-risk people Closely partnered with universities & affiliated research institutes, many of which are located on-campus Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health Sponsorship / work rights for Australia Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role. Pre-employment checks Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations. Equal opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community. How to apply The closing date for applications is 28 October 2025 Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Respectfully, this role is not open to recruitment agencies. Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct
