Reporting to the ICT Operations team lead and working closely with the team members within Digital Services, you will be responsible for supporting users on a day-to-day basis and managing Service Desk tickets. You will be encouraged to contribute to various projects to achieve Indigo/ILA cloud first based platform which are in line with our strategic direction. Provide ICT technical support Set up accounts for new users within Azure. Troubleshoot hardware and software errors by running diagnostics, prioritising, documenting and assessing impact Repair, rebuild and update equipment Develop an understanding for our core systems including Dynamics CRM, SharePoint, Amazon Connect, Microsoft 365 software Deliver onboarding training to new users Assist introduction of new cloud-based technologies. Support ICT developments and projects Continually improve existing applications and services Attend to and comply with established SLA expectations Excellent customer service We are looking for a friendly, dedicated ICT professional with a desire to maximise the use of technology to help achieve our Organisational goals. You should be quick to learn, have excellent time management skills and a good communicator and collaborate effectively. We are looking for someone who has excellent customer service, some experience in a similar role, a sound knowledge of help desk and Microsoft technologies and exposure to cloud-based ICT environments. However we are equally keen to hear from motivated recent graduates and will be happy to support your development. Rewarding work making a difference is people's lives and being part of a "Values based" Organisation. It’s a great place to work! The Digital Services Team are incredible! Get involved with latest technologies including AI Ongoing support, training and professional development Generous Salary Packaging, up to an additional $18,549 tax free FBT True Work Life Balance with additional 3.5 days leave (pro-rata) / ability to purchase additional leave. Employee Assistance Program for you and your immediate family, including 1:1 session with qualified coaches and psychologists Health & Well-being Program including partnerships with Medibank, Hesta, PeopleSense and many others.
