Work options: Hybrid 2 Days in the Office | 3 Days from Home Growth Opportunity Personal Development Hybrid Working Arrangements | 3 Days from Home Work on the Gold Coast = Sun, Surf and Success About Us Be a part of the team revolutionizing Australian tourism! G'day Group, a leader in regional travel experiences, is looking for innovative thinkers to support Bookeasy, a vital business within the G'day Group , through our Support Office and tech teams. We're not just building software; we're building the future of travel for over 300 locations. If you're ready to use your tech skills to drive growth and employee well-being, join us! Our Benefits · Health & Wellbeing : Flexible work, EAP, discounted health cover, BeWell program. · Generous Leave : Parental, volunteer, study leave, plus option to purchase more. · Development Focus : Leadership programs, training support, professional memberships. · Employee Savings : Discounts on accommodation, experiences, salary packaging. · ESG Commitment : Fostering a safe workplace, community support, and environmental protection through a five-year strategy. Your New Role Design and deliver onboarding/training for customers (Enterprise, Operators, Destinations) and staff. Coordinate implementation, facilitate engaging training (online/in-person), and drive feature adoption. Bridge the gap between customers and internal teams for smooth implementations. Focus on continuous program improvement. Ensure strong, ongoing customer outcomes. Curriculum Development : Design and deliver onboarding/training for customers & staff (live, webinars, self-paced). Measure & refine effectiveness. Client Onboarding : Manage end-to-end onboarding for new customers, ensuring smooth transitions and consistent delivery. Training & Support : Facilitate customer & internal training to drive feature adoption and maintain ongoing engagement. Stakeholder Management : Act as the main point of contact between customers and internal teams, managing expectations. Continuous Improvement : Track progress, gather feedback, resolve issues, and contribute to product/process improvements. Your Skills and Experience Experience : Onboarding/Training in SaaS, Tourism Tech (or similar). Industry Knowledge : Strong understanding of tourism industry, especially Operators/Destinations. Training Expertise : Proven ability to design/deliver engaging adult learning programs. Communication Skills : Excellent communication & facilitation skills. Technical & Results-Oriented : Proficient, adaptable, and passionate about customer experience & outcomes. Join G'day Group : Disrupt, innovate, and ignite your career! Police check & driver's licence required for this role. Video
