The Company Join a leading technology organisation dedicated to delivering exceptional customer service and reliable ICT solutions. You’ll be part of a collaborative, high-performing team that values innovation, accountability, and professional growth. The Role As the Service Desk Team Leader , you’ll oversee the performance and development of Service Desk Officers while ensuring the consistent delivery of high-quality technical support. You’ll play a key role in maintaining service excellence, developing staff capability, and driving continuous improvement within the team. Responsibilities Lead, coach, and support Service Desk Officers to achieve KPIs and performance goals. Oversee day-to-day service desk operations to ensure timely issue resolution. Develop and document procedures to improve incident response, installations, and training. Identify and implement quality improvement initiatives and measurement strategies. Foster collaboration, problem-solving, and customer-focused service delivery. You You’re a confident and proactive team leader with strong technical understanding and a passion for delivering outstanding customer service. You bring: Proven experience leading teams in an ICT Service Desk environment. A strong focus on service excellence and performance management. The ability to prioritise, plan, and execute under pressure. Excellent communication and documentation skills. A collaborative mindset with a drive for continuous improvement. Benefits Attractive hourly rate 30% night shift loading. Stable 4 nights on / 4 nights off roster. Comprehensive 4–5 week day shift training program. Opportunities for career development and skills growth. Supportive and collaborative team culture. Apply Now If you’re ready to lead a high-performing service desk team and contribute to a dynamic, customer-focused ICT environment, we’d love to hear from you. Apply now with your resume and a brief cover letter (word docs) outlining your experience and leadership approach. Redwolf Rosch invite and encourage applications from all backgrounds of gender, disability, culture, and race. If you are a person with a disability and require modifications to the recruitment process, please contact the Recruitment Consultant.
