Service Coordinator Location: Sydney, NSW Company: BGIS - Power Protect Employment Type: Full-Time, Permanent, On-Site The Role We're seeking a Service Coordinator to manage service administration, coordinate planned and reactive works, and ensure compliance with systems and processes. You'll be the key link between clients, subcontractors, and the BGIS - Power Protect service team - ensuring smooth operations, timely responses, and excellent customer service. Why You'll Love Working With BGIS - Power Protect ✔ Flexible work options strong wellbeing support (EAP, health checks, insurance discounts) ✔ Recognition & rewards - vouchers, referral bonuses & service awards ✔ Career growth - paid study, leadership programs & clear progression pathways ✔ Inclusive culture - Work180 endorsed, volunteer days & community initiatives ✔ Award-winning workplace - AFR Best Places to Work & multiple industry awards What You'll Be Doing Manage service calls, reception, and sales enquiries Schedule and coordinate planned and reactive works Process customer orders, job cards, purchase orders, and invoices Generate and issue contract renewal notices and quotations Track service works through to completion, ensuring KPIs are met Maintain accurate client, equipment, and contract databases Coordinate subcontractors and monitor performance Report on service activities, compliance, and customer satisfaction Expedite resolution of customer problems and complaints Support Facilities Managers and supervisors with reporting and projects Your Education, Experience & Skills Year 12 education (minimum) with strong literacy and numeracy Experience in a service environment (essential) Knowledge of Simpro or similar workflow software Strong communication and organisational skills Ability to multi-task and work under pressure Excellent attention to detail and customer focus * Full working rights in Australia (essential) About BGIS - Power Protect BGIS - Power Protect is part of BGIS Technical Services, delivering safe, reliable, and efficient technical services for clients across Australia. Backed by BGIS's global capability (12,000 people worldwide), we invest in safe systems, supportive teams, and career development so our people can do their best work. Learn more about us here: https://apac.bgis.com/ We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds. Apply Now If you're a skilled Service Coordinator looking to join an award-winning employer that values people, innovation, and career growth, we'd love to hear from you. Explore more opportunities at https://apac.bgis.com/careers/
