Join our team as a Policy, Procedures and Training Officer! Are you a team player with strong organisational skills and natural curiosity? Do you want to support a growing geographically dispersed team to deliver quality material for Tribunal Operations? If so, this could be the opportunity for you! The Administrative Review Tribunal is seeking applications for a Policy, Procedures and Training Officer within the new Operational Policy, Procedures and Training section. This ongoing full-time hybrid role can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth or Sydney. About the opportunity Reporting to the Assistant Director and working closely with Senior Policy, Procedures and Training Officers, this role will assist in the development and maintenance of procedures, policy, template and training products. This involves a range of different support for the section that may include tasks related to the development of procedures, policy or training products, liaison with internal stakeholders, and the coordination of consultation or training events. The role is also responsible for maintaining the section's key internal communication channels, including intranet content, mailbox, and regular reporting, as well as record-keeping. About the Tribunal: The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff. You can learn more about the Tribunal on our website . What we offer: We believe the little extras can make a big difference in supporting your success and some of our great incentives include: flexible working options, including flexitime and remote working to support you with your commitments outside of work competitive salary including generous superannuation employer contribution of 15.4% salary packaging options supportive career development opportunities access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350 gyms, free annual influenza vaccinations and free eye tests generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance and options to purchase leave Employee Assistance Program for you and your family positive and inclusive culture Read our Enterprise Agreement for more information about our terms and conditions of employment. The key duties of the position include Stakeholder engagement: Build and maintain productive and collaborative relationships with a wide range of stakeholders. Collaborate with subject matter experts and team members on the development and maintenance of policies, procedures, forms, templates and training materials. Service delivery: Produce and maintain key communication channels to ensure stakeholders are kept informed of developments and the section's priorities, including maintaining intranet content, drafting progress reports, and monitoring the mailbox. Contribute to the development and implementation of effective service delivery strategies for the team, consistent with the needs of stakeholders and the Tribunal's statutory and other objectives. Develop a high level of technical competence with IT systems used by the section in the execution of their duties. Provide advice to internal stakeholders in relation to the use of operational procedures, templates and forms, and the delivery of training provided by the section. Project management support : Provide project support to team members, including drafting initiation documentation, monitoring timelines, drafting communications, record-keeping, and undertaking research and analysis of material that is sometimes complex and voluminous. Coordinate, document and prioritise incoming requests according to established internal frameworks. Liaise with colleagues across the section to manage competing demands and priorities. Training development and delivery: Contribute to the coordination of operational training activities delivered by the section, including scheduling, liaison with internal teams, evaluation and publication of support materials. Innovation and change: Identify opportunities for improvement and suggest new or changed ways of working to support the Tribunal to provide consistently high-quality and accessible services to users. About you: To be successful you will have: Ability to maintain productive relationships with a variety of stakeholders and work collaboratively to achieve outcomes. Demonstrated ability to conduct analysis of sometimes complex and voluminous material, exercise sound judgement, identify opportunities for improvement and suggest creative solutions. Good communication skills, including the ability to produce high-quality written materials for a range of internal and external audiences, and provide sound advice to internal stakeholders on the use of materials published by the section. Demonstrated capacity to work independently with some guidance, manage competing priorities, plan, and negotiate timeframes. A well-developed understanding, or the ability to quickly acquire a well-developed understanding, of the Tribunal's legislative, operational and policy context, particularly in relation the development of policy, procedure and training materials.
