Job Description As an Implementation and Delivery Consultant you will be part of a motivated and highly skilled agile team that designs, develops, deploys, personalizes, and supports client onboardings while having the opportunity to be exposed to a wide variety of services and technologies. This hybrid role requires a balance between hands-on implementation and effective project coordination to ensure the successful delivery of software solutions to clients. Key Responsibilities · Support CRM and ERP software implementation projects for clients with 5-500 users. · Deliver for multiple projects, including planning, task and deliverable definition, quality control, risk analysis, and reporting. · Identify business needs, document requirements, and ensure smooth delivery while supporting clients through the implementation process. · Develop detailed project plans and track activities against timelines, ensuring timely reporting and risk mitigation. · Design and deliver key stakeholder training on system configuration as well as end-user training. · Conduct integration requirement workshops and write detailed specifications in collaboration with development teams. · Draft and maintain project deliverables such as project plans, change orders, and closing reports. · Collaborate with customers and other relevant stakeholders · Facilitate and assist with meetings related to all aspects of the project life cycle. · Ensure projects are delivered on time, within scope, and within budget while managing potential risks and changes. · Maintain comprehensive project documentation and use established processes for project delivery and co-ordination. · Participate in functional and technical working groups and progress meetings. · Identify business needs, document requirements, and ensure smooth delivery whilst supporting clients through the implementation process.
