Job Description The Role We currently have an exciting opportunity to join our specialised Credit Control and Recoveries Team! In this position you will report to the Manager, Asset Management and be responsible for a diversified Credit Portfolio, working closely with our customers seeking mutually beneficial outcomes, exploring financial assistance options and maintaining credit facilities in arrears. In the role you will Assist members with various forms of Financial Assistance, including the establishment and maintenance of tailored Hardship Agreements and Simple Arrangements, managed across various types of loan facilities Provide expertise on specific enquiries by offering solutions and alternatives when practical Timely progression of delinquent loans across all key milestones and stages of the enforcement process (as applicable and necessary), ensuring ongoing adherence to regulatory requirements and related policies and procedures. Monitor accounts in arrears and overdrawn accounts to ensure that the correct action is implemented to guarantee that future repayments are met and the reoccurrence of delinquency is minimised Reducing delinquency by rectifying arrears, by transferring and restricting member access to accounts Initiating, following up and distributing funds from claims Action credit-related tasks in accordance with policy and procedures, working closely with team members, internal and external stakeholders to consistently meet all business requirements.
