Senior Workforce Analyst Clerk Grade: 09/10 Salary Range: $129,464 - $142,665 super Location: McKell, Parramatta or Gosford. Hybrid working arrangements including office attendance Employment Type: Full Time, Temporary until October 2026 We are in search for a Senior Workforce Analyst to join a dynamic and diverse team within People and Culture at DCS! You will be responsible for developing, coordinating and managing analysis of workforce initiatives to provide input to management and to identify opportunities for improvements. You will be responsible for assisting in the planning and development of strategies and providing insights related to organisational/workforce data. You will provide leaders with the data to make informed decisions. To be successful in this role you will demonstrate: Experience in statistical analysis, reconciliation and interpretation of workforce data and insights Strong excel skills and proven ability working with large datasets HR background with a good understanding of workforce management systems ideal but not essential Strong communications skills and proven ability in stakeholder management at all levels Experience in developing and providing guidance to a team Extracting data from SAP and experience using Analysis for Microsoft Excel and Power BI would be favourable but not essential Knowledge/experience of SQL and VBA ideal but not essential For more information about the role please contact Dora Yiacoumi, Manager HR Analytics & Structures on 02 42268646 or dora.yiacoumi@customerservice.nsw.gov.au What we need from you: An up to date CV and a brief cover letter outlining your skills and experience relevant to the position Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, October 20th, 2025 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
