Solution Architect Employment Type: 5 x Temporary roles until 30 June 2026 Grade: Clerk 11/12 Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) Salary Range: $149,739 – $173,174 p.a. base salary dependent on experience, plus 12% superannuation Who we are The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. The opportunity Digital NSW is transforming to become the trusted partner for accessible and secure digital platforms across the state. We are seeking a Solution Architect to lead the design, evaluation, and implementation of innovative solutions that meet business and customer needs. In this role, you will collaborate with data architects, service designers, and business analysts to define and implement the future state design. The Solution Architect will possess expertise across business, data, application, and technology architecture domains, along with strong communication, stakeholder management, and leadership skills. Day to Day Responsibilities Analyse and decompose business requirements, non-functional requirements, models, and other artefacts to inform both current and target state architecture. Develop solution architecture, integration designs, and technical options to solve business problems, ensuring services perform, scale, are reliable, and meet availability and redundancy requirements. Work with the broader architecture team to ensure designs align with the target state architecture, standards, principles, and strategic direction. Manage multiple product streams, ensuring iterative build processes are completed within the required sprint timelines. What you will bring to this role: A foundation in systems development, with a strong understanding of the system development life cycle, project management approaches, and design, requirements, and testing techniques. Strong solution modelling and design skills, with the ability to communicate complex concepts to both business and technical stakeholders. Experience in developing and applying solution patterns and standards, and the ability to adapt them to new solutions. Knowledge of established and emerging technologies, with the ability to incorporate these into both new and existing solutions. Proven experience collaborating with both business and technical stakeholders to provide expert advice on technology strategy and architecture, maximising technology Essential requirements TOGAF Level 8 or equivalent (highly desirable) Demonstrated experience in architectural roles A tertiary qualification in IT, Systems or Software Engineering, Computer Science Digital, Information Management, or equivalent At least 5 years’ experience as a Solution Architect AI Statement The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience. To Apply Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role. Salary Grade 11/12, with the base salary for this role starting at $ 149,739 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via sujatha.sankarankutty@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday 22 October 2025 @9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact sujatha.sankarankutty@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
