Description About Us Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches food suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments. What you’ll Do As a Corporate Systems Analyst, you’ll be responsible for ensuring the smooth day-to-day operation of our HR systems. You’ll provide BAU system support, manage control processes changing, and contribute to ad-hoc projects across our technology stack, which includes: Oracle HCM & ERP Dayforce (HR, ERP & Payroll) UKG Workforce Central/Kronos (Time & Attendance) Salesforce (CRM/Customer Master) ServiceNow (Ticketing & Query Management) What Experience and Education You Need Minimum 3-4 years’ experience in a systems support or administration role, ideally within HCM environments. Hands-on experience with UKG Kronos, Other WFM Systems or Oracle HCM systems, including system configuration, testing, data maintenance, and user support – Mandatory requirement. Kronos experience highly desirable – exposure to Australia and New Zealand Award/EBA Interpretation, payroll integration, system transitions, or release testing is a strong advantage. Intermediate Excel skills , including pivot tables, and data cleansing for reporting and analysis. Proven ability to resolve 20 system tickets per week via ServiceNow or similar platforms. Demonstrated success in supporting cross-functional project teams for system upgrades, enhancements, or implementations Strong written and verbal communication skills, with experience in documenting SOPs, training guides, and technical instructions Detail-oriented with a track record of identifying and resolving system issues with minimal supervision Ability to manage multiple priorities in a fast-paced environment, consistently meeting deadlines Strong customer service mindset – known for responding to internal queries within SLA timeframes and maintaining high user satisfaction Proactive problem solver with experience in automating manual processes or improving reporting workflows Skilled in creating clear, user-friendly documentation and training materials for system users Comfortable working independently and collaboratively across departments What We Offer: Our associates know the answer to the question What’s in it for me? We offer benefit programs such as Fitness Passport, Novated Leasing, Corporate Traveller Discounts, and LinkedIn Learning. We continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold, you join a values-oriented company with a clear mission. We help our customers feed the world. Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
