Job Description We have fantastic opportunities for passionate Senior Dispute Resolution Specialists to be part of an exciting project-based role within our Investments and Advice team. We’re looking for candidates who are available to start in October and can commit to the full duration of the project. As we expand our team to deliver a significant body of work, your dedication and expertise will be key to our success. This is a fantastic opportunity to contribute to several firm response initiatives, helping to ensure financial fairness and deliver meaningful outcomes for the community. Key Responsibilities Review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Work with customers to gather information and understand the core issues. Determine key issues, investigate further where necessary, and produce clear written communications in plain English. Apply a sound understanding of financial planning along with the AFCA complaint resolution criteria, including relevant legal principles, industry codes, best practices, and previous AFCA decisions, to resolve financial complaints fairly and efficiently. Commitment & Requirements This role requires full commitment for the duration of the project, please do not apply if you are unable to see the project through to completion. Financial Planning experience Dispute resolution experience is desirable. Ability to thrive in a fast-paced, high-volume work environment. Join us in this impactful project and be part of a dedicated team driving fair financial outcomes!
