About Us MGCCI is a not-for-profit, registered charitable organization located on Logan Road, Upper Mount Gravatt . For over 30 years, Mount Gravatt Community Centre (MGCCI) has proudly supported our local community, growing into a dynamic organization with more than 30 dedicated staff members. Imagine coming to work each day, doing what you love, and seeing the real difference you make in people’s lives. We value and celebrate the diversity of our team and deeply appreciate the contributions of every staff member. To support your professional growth, we offer ongoing learning and development opportunities. You’ll also enjoy competitive pay, plus the option to salary sacrifice—helping you maximize your take-home earnings. Our Vision: To strengthen our communities’ capacity in an inclusive way that enhances quality of life. Our Mission: To be welcoming and accessible to our communities, through flexible and responsive approaches that provide a place and space for everyone. ____ About the Role: We are currently seeking a compassionate, organized and friendly Scheduling Officer to join our growing team. This role is perfect for someone who enjoys meaningful work, thrives in a team, and is motivated by helping others. Whether you’re experienced or just starting out and eager to learn, we’d love to hear from you. As a Scheduling Officer, you’ll be the friendly voice that connects our clients to the services they rely on. You’ll work as part of our dedicated age care team, responding to client calls, booking services, and coordinating with our internal teams to make sure everyone’s needs are met in a timely and respectful manner. Key Responsibilities: Answer incoming calls from clients and their families with warmth and professionalism Schedule services such as home support and personal care Coordinate bookings with support workers based on availability and client needs Update and maintain accurate records in our client management system Assist with general enquiries and provide information about our services Escalate issues as needed to ensure client safety and satisfaction ____ Who We’re Looking For: You might already have experience in a call center, scheduling, or aged/disability care—or you might be someone with strong communication and organizational skills looking to start a career in the community sector. Either way, we’ll provide training and ongoing support. We’re looking for someone who is: Excellent communicator with a friendly phone manner Empathetic, patient, and respectful towards clients of all backgrounds Excellent Organization with good attention to detail Comfortable using computers and learning new systems A team player with a genuine desire to help others Previous experience in aged care, disability support, administration or rostering is a bonus, but not essential. ____ Why Join MGCCI? Be part of a supportive, passionate and purpose-driven team Enjoy a workplace that values flexibility, inclusion, and personal growth Make a real impact in the lives of seniors and people with disabilities Access salary packaging options to increase your take-home pay Receive on-the-job training and development opportunities How to Apply: Send your application, including your resume and a brief cover letter demonstrating your alignment with the role's requirements to mgcci.org.au. Please note that only shortlisted candidates will be contacted. Join us at MGCCI and be part of a dedicated team committed to making a difference in the lives of our community members. Your passion and expertise will contribute to our commitment to delivering exceptional, personalized care.
