Housekeeping Manager Job-Type: Full-Time Salary: $70,000 to $80,000 per annum Job Location: Northern Territory Main purpose of this role: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers. Job Responsibilities: Carry out instructions given by the management team and head office Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, checkout and throughout their stay. Ensure accuracy of reservations in respect of statistical data, deposit information, billing/credit details, VIP/Guest special requests, room rates and guest information. Ensure all paper work & supporting documentation for all reservations is co-ordinated. Report all issues and guest complaints to the Supervisor or Manager. Responsible for cashier float during shift ensuring float is counted and all monies accounted for with any discrepancies reported immediately to the supervisor. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Keep up to date with accurate, helpful information that will benefit Hotel Guests in respect of hotel and local facilities and attractions. Assist guests with tour bookings & directions as needed. Handle all calls promptly and professionally, greeting all callers according company policy. Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment Provide reports, as required, for housekeepers and management Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services Maintain personal knowledge by completing in-house training and workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Skills and Experience Required: Minimum 1 year of experience in front office operations Strong leadership, organizational, and communication skills. Exceptional problem-solving abilities and customer service orientation. Knowledge of local attractions, restaurants, and services. Availability to work flexible hours, including evenings, weekends, and holidays. Hotel Receptionist Job-Type: Full-Time Salary: $70,000 to $80,000 per annum Job Location: Northern Territory Main purpose of this role: The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests Job Responsibilities: Provide passionate, knowledgeable and friendly service to external and internal guests at all times Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features Check guests in and out of the Property accurately and in a timely manner Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times Handle guest enquiries and provide information on local attractions - give directions as required Take reservations as required in the absence of the Reservations Manager Answer all telephone calls within three rings in a professional manner according to brand standard Organize and distribute the delivery of guest messages and mail Record guest comments for the information of the Head of Department Set up guest accounts accurately Reconcile cashier floats at the completion of each shift maintaining an accurate float Document all transactions and alterations to accounts Collect payment of accounts and issue receipts accordingly Ensure all guest details are fully updated on PMS system to ensure Property information is correct Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service Read all communication material at the commencement of each shift Ensure special requests are actioned appropriately and in a timely manner Maintain the cleanliness and the presentation of the front desk at all times Communicate with Housekeeping to ensure relevant information is communicated between departments Attend briefings and meetings as required Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services Maintain personal knowledge by completing in-house training and workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Skills and Experience Required: Minimum 1 year of customer service experience, preferably in a Hotel environment. Strong leadership, organizational, and communication skills. Exceptional problem-solving abilities and customer service orientation. Knowledge of local attractions, restaurants, and services. Availability to work flexible hours, including evenings, weekends, and holidays. Chef Job-Type: Full-Time Salary: $70,000 to $80,000 per annum Job Location: Northern Territory Main purpose of this role: This role involves assisting in food preparation, maintaining kitchen hygiene, and learning culinary skills to support the overall functioning of the kitchen. You will be responsible for assisting the Chef de Partie and other senior chef’s in various aspects of food preparation, cooking, and kitchen management. Job Responsibilities: Prepare and portion ingredients according to recipes and instructions. Execute more complex cooking techniques and contribute to recipe development. Take responsibility for specific sections of the kitchen, ensuring timely and accurate preparation of dishes. Assist in the preparation and execution of menu items. Oversee the cleanliness and organization of the designated kitchen station Ensure that all necessary ingredients and equipment are available and in good condition. Monitor the quality of dishes at the assigned station. Work closely with the Chef de Partie to maintain consistency and high standards. Contribute ideas and suggestions for menu improvements and changes. Execute new recipes and menu items under the guidance of senior chefs. Skills and Experience Required: Minimum 1 year of experience in similar role. Strong leadership, organizational, and communication skills. Exceptional problem-solving abilities and customer service orientation. Knowledge of local attractions, restaurants, and services. Availability to work flexible hours, including evenings, weekends, and holidays. Cook Job-Type: Full-Time Salary: $65,037.00 to $75,000 per annum Job Location: Northern Territory Main purpose of this role: Working as part of the Kitchen team this position involves assisting the chefs with food preparation (mis en place), ensuring a clean and tidy work area at all times Job Responsibilities: Prepare and ensure availability of mis en place as required Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. Ensure strict rotation and minimum wastage Oversee the cleanliness and organization of the designated kitchen station. Ensure that all necessary ingredients and equipment are available and in good condition. Work collaboratively with the kitchen team to maintain consistency and high standards. Assist in monitoring inventory levels and contribute to placing orders for ingredients. Collaborate with team members, chefs, and kitchen staff for effective communication during service. Support creative ideas for daily specials and promotions. Contribute insights and feedback to enhance culinary offerings. Adhere to health and safety regulations for a clean and safe working environment. Train junior staff on proper food safety and hygiene practices. Skills and Experience Required: Minimum 1 year of experience in similar role. Strong leadership, organizational, and communication skills. Exceptional problem-solving abilities and customer service orientation. Knowledge of local attractions, restaurants, and services. Availability to work flexible hours, including evenings, weekends, and holidays.
