About the work unit / facility: The Mental Health Service Group is responsible for the provision of comprehensive, specialised mental health assessment and treatment services across the age-spectrum. Our services aim to be consumer focused and recovery oriented and are provided in a variety of settings including community, acute inpatient units, hospitals, emergency departments, and residential rehabilitation and supported accommodation. About your new employer: Townsville HHS is the public healthcare provider for over 250,000 people across 150,000km². We operate 21 facilities and employ more than 6,600 staff. We are committed to clinical excellence, career development, a supportive culture, and work/life balance. As a major teaching hospital, we train future health professionals and lead research initiatives to advance healthcare. We offer: Clinical Excellence: Delivering high-quality care through innovative practices and patient-focused services. Career Growth: Access to professional development, training, and career pathways. Supportive Culture: A values-driven workplace that fosters collaboration and respect. Work/Life Balance: Flexible work arrangements and a lifestyle-friendly location. Competitive salary and benefits: Salary between $2950.00 to $3280.70 per fortnight (AO3). 4 to 6 weeks p.a. recreational leave with 14-17.5% loading. Generous employer contribution to superannuation of 12.75%. Additional benefits include salary packaging options, generous leave entitlements, and professional development support. About your opportunity: As a Patient Services Officer, you will provide exceptional customer service to patients, families, and the public. You'll work collaboratively within the administrative team to support efficient patient flow and contribute to a high standard of organisational outcomes. This role is vital in maintaining a welcoming and professional environment in Townsville. Requirements: This is a Vaccine Preventable Diseases (VPD) risk role. A probationary period may apply. Pre-employment checks will be conducted. Please refer to the Role Description for further details. Interested? Enquiries are welcome, please contact: Tracy Dyer on 07 4433 8033. Closing Date: Thursday, 16 October 2025. Unsolicited resumes from recruitment agencies will not be accepted.
