Transform Learning Experiences and Drive Organizational Excellence in Delivery Services Imagine being the catalyst for learning and development that propels an entire operations team forward. As our Learning Program Manager, you'll design transformative training strategies that not only meet business objectives but set new industry standards for employee growth and performance. A Day in the Life Your day will be a dynamic blend of strategic planning, collaborative problem-solving, and innovative learning design. You'll craft comprehensive training programs, engage with cross-functional teams, and create learning experiences that empower our delivery services professionals to excel. About the Team We are a passionate group dedicated to continuous improvement and organizational development. Our team believes in creating learning environments that foster growth, innovation, and exceptional performance across all levels of the organization. This role is 12 months contract Key job responsibilities Design and Implement Strategic Learning Initiatives: Develop comprehensive training programs that support employee development and business objectives Manage Change and Communication: Lead programmatic changes from conception to implementation, ensuring smooth transitions and stakeholder alignment Drive Continuous Improvement: Analyze training data, track skill progression, and recommend innovative learning strategies Collaborate Across Teams: Work closely with managers and teams to standardize training methodologies and best practices Create Impactful Learning Content: Develop multi-media instructional materials that engage and educate our workforce - 3 years of program or project management experience - 3 years of working cross functionally with tech and non-tech teams experience - 3 years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 3 years of driving end to end delivery, and communicating results to senior leadership experience - 3 years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
