Squadron Energy is Australia’s leading renewable energy company that develops, operates and owns renewable energy assets in Australia. With proven experience and expertise across the project lifecycle, we work with local communities and our customers to lead the transition to Australia’s clean energy future. We are 100% Australian owned and have 1.1 gigawatts (GW) of renewable energy in operation and 900MW under construction. Why work with us? Our goal is to improve the environment for current and future generations by leading Australia’s transition to renewable energy. Our people are driven by their passion to make a meaningful difference in the world, to their families and friends, and to themselves. Though we are united by this common goal, we view the tremendous diversity in our team’s cultural, personal, and professional backgrounds as one of our greatest assets. This sense of camaraderie and cross-disciplinary expertise spurs drive and commitment to the growth of our business. The Role Reporting to the IT Service Desk Lead, the IT Support Specialist is responsible for a number of key functions within the IT Service Delivery function that enable the delivery of a high-quality service to end users. This position is a customer-facing role, requires that you establish and manage expectations of the business and engage and drive peers within the IT team, as well as external service providers, to achieve those expectations to the highest possible standards. The IT Support Specialist will ensure continuity of all steady state IT services but also work on multiple concurrent projects that deliver positive outcomes for the business. Comfort working with a degree of ambiguity in a fast paced and constantly evolving environment will also be required. The ideal candidate will have a passion for artificial intelligence (AI) and its potential to transform business operations and possess foundational knowledge of AI concepts, demonstrating a strong interest in emerging technologies. You’ll play a key role in promoting awareness, supporting implementation efforts, and helping build a culture of innovation and continuous improvement through AI. Key responsibilities: Ensure maximum service availability of office devices and infrastructure Execution of Incident, Request, Change, Problem and Escalation management processes, ensuring high levels of performance and accurate reporting Advocate for the adoption of AI-driven tools and practices across the organization Working closely with teams to identify opportunities for automation, smarter workflows, and improved service experiences Resolution of critical incidents Execute BAU service delivery, ensuring appropriate systems, policies and procedures are in place and followed Participate in internal and external service review meetings covering performance, service improvements, quality, and processes Contribute to development and tracking of the end user support budget, including software licensing, office technology and end user device costs Support delivery of key technology projects such as infrastructure enhancements, network upgrades, hardware refreshes and cyber-security related changes Provide onsite support for end user devices including laptops, tablets and company/BYOD mobile devices About you You will have: Bachelor’s degree in business information systems (IS), computer science, or related field, or equivalent related IT experience Demonstrated experience in IT Operations Proven experience in project management, including experience managing multiple parallel programs or projects Extensive experience of IT service management, service delivery and ITIL processes Experience building strong relationships with internal and external stakeholders Solid understanding of Windows 10/11 desktop and Windows Server environments, Microsoft 365 suite and LAN infrastructure Strong people skills, with an emphasis on the ability to effectively influence other To Apply Squadron Energy is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected. Aboriginal and Torres Strait Islander people are encouraged to apply. If you want to make a meaningful difference in this world then we encourage you to take the next steps: • Submit your updated resume outling your relevant experience to date. • Attach a cover letter outlining your motivations behind applying for this role. Please Note Appointment to this position will be subject to reference checks, a National Police Check and other applicable background screening if required. Squadron Energy does not accept unsolicited CVs from recruitment agencies. Any unsolicited CVs received will not be considered, and no fees will be paid for such submissions.
